FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and based on the scope of work, time required, and complexity. I typically work with clear flat-rate or hourly pricing discussed in advance. There are no hidden fees. I focus on fair pricing, quality results, and long-term value rather than quick temporary fixes.
- What is your typical process for working with a new customer?
First, I discuss the issue and review photos or details to understand the scope of work. Then I provide a clear estimate and timeline. Once approved, I arrive fully prepared with the right tools, complete the job efficiently, and clean up after the work is done. I also stand behind my work and address any follow-up questions if needed.
- What education and/or training do you have that relates to your work?
I have an engineering background and years of practical field experience in residential and commercial maintenance. This allows me to understand load, structure, materials, and proper installation methods, which is critical for repairs that are safe, durable, and done correctly the first time.