FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing is straightforward and transparent. We offer 10% off for new clients and a 5% discount on prepaid visits. Pricing is based on the size of the space, the type of cleaning needed, and the frequency of service. Any additional services or special requests are discussed upfront so there are no surprises on your service.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with an initial inquiry, where we gather details about the space, cleaning needs, and preferred schedule. We then provide a clear quote and explain what’s included in the service. Once approved, we schedule the cleaning, confirm details before the appointment, and complete the service with attention to detail. After the first visit, we follow up to ensure satisfaction and make any necessary adjustments to better meet the customer’s needs moving forward.
- What education and/or training do you have that relates to your work?
Our team is well trained and thoroughly vetted, with hands-on experience in professional residential and commercial cleaning. Each team member is trained on proper cleaning techniques, safe use of products and equipment, attention to detail, and customer service standards to ensure consistent, high-quality results on every job.