FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
99 dollars is the service call fee this will be apply to the total repair cost, we have liability insurance and our customer are protected, certified technicians !
- What is your typical process for working with a new customer?
Our typical process for a new customer at Appliances USA Pro is simple, professional, and transparent: Initial contact & intake Our dispatcher collects the appliance details, symptoms, address, and availability and creates the job in our system. Appointment scheduling We confirm the service window, explain our service/diagnostic policy, and send the customer a confirmation and invoice. On-site professional diagnosis A certified technician arrives on time, inspects the appliance, and performs a full diagnostic to identify the exact cause of the problem. Clear estimate before any repair We explain the issue and provide a clear repair quote. No work is performed without customer approval. Repair and quality check Once approved, the technician completes the repair and tests the unit to ensure proper operation. Documentation and customer sign-off All work, parts, and photos are documented, and the customer signs off on the completed service. Warranty and follow-up support The customer receives our service warranty and can contact our office at any time for support or future service needs. Our goal is to deliver fast, honest diagnostics, professional repairs, and a smooth experience from the first call to final follow-up.
- What education and/or training do you have that relates to your work?
Our technicians and office staff at Appliances USA Pro receive structured, ongoing training specifically designed for professional appliance repair operations. Our technical training includes hands-on and classroom instruction in residential appliance diagnostics and repair for refrigerators, washers, dryers, dishwashers, ovens, and microwaves, with a strong focus on modern electronic control systems, safety procedures, and manufacturer service standards. In addition, our technicians are trained on: Proper diagnostic procedures and troubleshooting methodology Electrical and mechanical safety practices Customer communication and in-home service etiquette Company repair standards, documentation, and quality control Use of our field service management system for job tracking, photos, and reporting Our team also completes internal onboarding and continuing education through company training programs and operational SOPs to ensure consistency, accuracy, and professional service on every job.