FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I can accommodate your budget
- What education and/or training do you have that relates to your work?
Receptionist at NameSlocum Platts Architects Sep 2016 – Present Maitland, FL • Answer, screen and forward any incoming phone calls while providing information as needed • Greet clients, maintain conference rooms • Type Building comments • Update appointment calendars and schedule meetings • Maintain submittal log, post responses to owner sites • Arrange couriers for pick up and deliveries • Type, edit, and proofread documents, indexes and drawings • Inventory, restocking Freelance Blogger - A Gift From Nature supplies Contract Jan 2019 – Dec 2019 Orlando, Florida, • Write weekly blogs and upload to website • Promote blogs and products on social media platforms such as instagram, facebook, reddit, tumbler Administrative Assistant Ridge Club Apartments (Dalcor Companies Llc) Jan 2016 – Sep 2016 Orlando, Florida Area • Handle complaints and emergencies, on a case-by-case scenario • Take payments • Work collaboratively with all members of team on addressing needs of residents • Set up appointments for applications and current tenant's lease renewals • Enter daily traffic and work orders in Yardi • Send out weekly pest control letters • Collections • Answer multi-line phone other administrative tasks Social Media Consultant for Zema Style Jan 2017 – Sep 2018 Orlando, Florida Area • Event promotions, viral campaigns and general posting on social media • Write weekly blogs to website Customer Relations Specialist TruGreen Jan 2015 – Nov 2015 Orlando, Florida Area • Receive sales routed from the sales department through the point of sale system and researches customers in company database to verify customer status (e.g., new, reinstated, up-sell, previous bad debt) and payment plan. • Apply customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone. • Make outbound, follow-up telephone calls to welcome and on-board new customers, confirm new sales, services and pricing. Verifies customer address, contact information and any special instructions. • Follow standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes. • Enter and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely. • Identify and communicates improvement opportunities or trends impacting the customer experience to management. • Take payments in form of credit, debit and checking and input into system Social Media Consultant for SEAOPIA by ITS Creative Studio November 2015 – Dec 2016 Orlando, Florida Area • Event promotions and viral campaigns and general posting on social media • Write weekly blogs and newsletters • Upload inventory on Amazon Worked as Executive Media Director for Access TMN Now TMN 2020 August 2014 – October 2015 Orlando, Florida Area • Train new contributors on Word Press and Square Space • Edit contributors posts • Viral Campaigns • Blog Contributor • Support CEO and CIO administratively • Take meeting minutes VP-Talent Director for Fierce Entertainment Management, LLC April 2014 – Present Orlando, Florida Area • Recruit designers,models,vendors and sponsors in addition to bringing exposure to their talents • Assisting designers administratively by emailing model selections, answering questions etc. • Assist with casting calls • Event promotions, viral campaigns on social media, attending networking events • One of event organizers • Review and select photos from photographers and post on our social media pages • Model Trainer