FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
House cleaning quotes are based on the size( square footage), # of bedrooms, # of bathrooms, type of cleaning preferred (we offer general cleaning, deep cleaning, construction clean up/ renovation cleaning as well as home organization services). We provide all cleaning supplies needed to fulfill service from your everyday household cleaners, bleach, and mop except for a vacuum for the carpets. Clients must provide vacuum for large carpeted areas. We do however come with a smaller vacuum for tile, wood and rugs. All of our cleaning options will include the following areas to be cleaned as we focus on surface cleaning top to bottom of the home. We begin by dusting all surfaces (ceiling fans, blinds, window sills, light fixtures, baseboards, picture frames and decorative items), followed by polishing wood tables and furniture, wiping down any glass mirrors, and tables. The kitchen will consist of dusting as well, wiping down kitchen counter tops, inside and outside of the microwave, outside of kitchen appliances, outside of cabinets as well as the sink the faucet. In the bathroom it will be dusted down as well, counter tops, sinks, toilets, tubs, showers, and outside of cabinets. lastly, all floors will be vacuumed/swept, and mopped. Here are some things which are not INCLUDED in the service however can be added and cleaned at the request of the client. These extras include: washing/putting away dishes, making beds/changing sheets, laundry, baseboard cleaning, inside oven cleaning, inside refrigerator cleaning, and interior window cleaning. Again, these additional areas can be cleaned but are not included in the cleaning automatically. Please send all details so that we can provide you with the most accurate quote. Commercial estimates differ from house cleaning quotes, and it is recommended to give us a call to discuss things further in detail. This ensures we are giving you the best and most reasonable price, which also leaves room for necessary communication and details of the job. A $25 deposit is required to reserve and secure your cleaning appointment. The $25 will be deducted from your total! This deposit is required to prevent last minute cancelations and to secure the date and time that is agreed upon for scheduling. If you need to cancel your appointment you can cancel 48-72 hours in advance. However, if you need to reschedule your appointment your $25 deposit will go towards your next appointment but must be rescheduled within 48-72 hours. If you reschedule within 24 hours or less the deposit will not be refunded and a new deposit will need to be made to reserve the new appointment date. Thank you for understanding and we look forward to servicing you!
- What is your typical process for working with a new customer?
My process for working with new clients is to go over in detail of exactly what I perform in my cleanings. I elaborate and fully explain the process of the way that I clean and what exactly will be cleaned during your appointment. This method is to give the clients my perspective, as well as to give them a chance to address any questions, point out important areas in their home, go over methods of payment and confirm the appointment.
- What education and/or training do you have that relates to your work?
I have prior cleaning experience with Maid to Order, Molly Maid, College Girl Cleaning service, Independent Homecare, and being a maid in my youth. I've accumulated 8 years of professional experience, 8 years of independent experience with STCS, and a love for what I do !