FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, number of rooms, and level of service needed. All standard service and operational fees are already included in the estimate you receive — there are no hidden fees. Discounts may be available for recurring services. Any additional services not included in the original estimate will only be added with your approval.
- What is your typical process for working with a new customer?
We start by learning about your home and your specific needs. Based on that information, we provide a personalized estimate. Once approved, we schedule your service and confirm access details. After the first visit, we can recommend a maintenance plan if ongoing service is desired.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and luxury-level housekeeping standards, including proper product use, surface care, and attention to detail. We continuously train our staff to ensure consistent quality and professional service.