What should the customer know about your pricing (e.g., discounts, fees)?
One Month's rent for New Tenant and 10% management fee every month. (Advertising, Inspections and Non- Contested Evictions included)
What is your typical process for working with a new customer?
Orientation, Property Analysis and Goal setting.
What education and/or training do you have that relates to your work?
Business Degree from University of Puerto Rico
Florida Real Estate Broker License
2013 Chairman, ORRA Property Management Council
2014 President, NARPM Orlando / Central Florida Chapter
NARPM Presidential Award - 2013
NARPM "Thais Soler" Excellence Award -2015
RMPC Residential Management Professional Candidate, NARPM Designation
REPM Certified Property Management Specialist
GRI Graduate - Realtor Institute, NAR Designation
ePro - NAR Designation
Member - National, Florida and Orlando Board of Realtors (NAR, FAR & ORRA)
Member - National Association of Residential Property Managers, NARPM
How did you get started doing this type of work?
Back in 1993 we sold our first property to an investor. He decided we were so effective in finding the right property and our business ethics matched what he needed that he invited us to manage his property. After five more proprieties, we decided to incorporate property management services to our business offerings to the community. In 2009 we branded our Property Management division to "RentCare Property Management" and upgraded our business model to be able to handle more inventory without diminishing the quality of service. We did it!
What types of customers have you worked with?
Investors, first time home buyers moving up, distressed owners and absentee owners.
Describe a recent project you are fond of. How long did it take?
Rent a hard property on a high-end neighborhood with a Landlord that needed a two year tenant only since they were going out of the country for an assignment. We found exactly what they were looking for in two weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Ask lots of questions about specific circumstances and listen to the way the company would resolve it.
What questions should customers think through before talking to professionals about their project?
How much we care for our clients investment and how hard we try to eliminate any issues.