FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is variable but I am up front about it so you won't be left without knowing the cost before the work is started whenever possible. The pricing I can share is as follows. Large business > $100/hr. Small business > $50/hr. Residential varies > this will depend upon what needs to be done, where you are located or if you are dropping off at my location. Business rates above include travel and travel will be factored into quotes for residential work. Many times I'll tell customers they will get faster, cheaper service if they bring their systems to me, when possible. A note to business customers, I provide full office assessments of the current state of your technology starting at $100 and priced based on the location and size of the business. You'll get a full, executive write up that will give you a true view into the health of your technical environment...contact me for more information. I guarantee my work for 30 days
- What is your typical process for working with a new customer?
I tend to work with the customer at the level they would prefer. Some people are technical to an extent and some are not. I do my best to make sure you have an understand of what your problem is and how I intend to go about fixing it. I communicate very well and you will never be left "wondering" anything about the process. I don't believe in charging people for something I cannot fix and I have no interest in selling parts for marked up prices. I do however expect to be paid for my knowledge so I trust my skills to identify your issue quickly and provide you the options you have with fixed prices whenever possible making your decision much easier.
- What education and/or training do you have that relates to your work?
I am mostly self-trained however have many technical courses under my belt as well. Most of what I'm going to apply to solving your problem is going to be based on instincts and the logic I use to identify and resolve issues quickly and efficiently. I have worked for a number of large and small companies which has made me extremely versatile across technologies and personalities to work with as well.