FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The service call fee is $40, but this fee will be waived if you decide to hire us. Before any work begins, a written contract will be provided to you. For projects costing over $250, a deposit is required. No work will commence until you have accepted the terms. Of course a breakdown of prices will be provided if requested.
- What is your typical process for working with a new customer?
Ace Irrigation Typical Process for Working with New Customers 1. **Initial Consultation**: The process begins when a potential customer reaches out via phone, email, or our website. We discuss the customer’s needs, project scope, and any specific requirements or concerns they may have. 2. **Site Visit and Assessment**: We arrange a convenient time for a site visit to assess the property and understand the landscape. During the visit, we evaluate existing irrigation systems (if any), water sources, and landscape features. 3. **Customized Proposal**: Based on the assessment, we create a customized irrigation plan tailored to the customer’s needs. We provide a detailed quote outlining the scope of work, materials, timeline, and costs as requested. 4. **Contract Agreement**: We review the proposal with the customer, addressing any questions or modifications. Once approved, we prepare a formal contract for the customer to sign. This contract includes all terms and conditions. 5. **Deposit and Scheduling**: For projects over $250, we require a deposit to secure materials and schedule the work. We coordinate with the customer to schedule the start date and outline the project timeline. 6. **Installation and Implementation**: On the scheduled start date, our team arrives to prepare the site and begin installation. We install the irrigation system according to the approved design, ensuring quality and efficiency. 7. **System Testing and Training**: Once installed, we thoroughly test the system to ensure it operates correctly and efficiently. When requested, we provide the customer with training on how to use and maintain their new irrigation system. 8. **Final Walkthrough and Approval**: We conduct a final walkthrough with the customer to inspect the completed work. The customer reviews the work, and we address any final concerns or adjustments. 9. **Follow-Up and Maintenance**: We offer ongoing maintenance services and are available for any future adjustments or additional needs. This structured process ensures that our customers receive personalized, high-quality irrigation solutions and exceptional service from start to finish.
- What education and/or training do you have that relates to your work?
I have been working in irrigation services since 2017 and have gained extensive experience in the field. This expertise is evident in the quality of my work. I prioritize long-term relationships with my clients, returning when requested to ensure everything is functioning properly. If any issues arise, I draft a new contract to make the necessary changes or adjustments.