FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At iService AC, we believe in transparent, fair, and competitive pricing. Every project is unique, so we provide customized quotes based on your specific needs—whether it's a mini split installation, VRF system, or central AC service. We take the time to assess your space and recommend the most efficient solution, without upselling or hidden fees. Our goal is to give you the best value with high-quality work, honest advice, and long-term comfort in mind.
- What is your typical process for working with a new customer?
1. Initial Contact – We start with a quick conversation to understand your needs, whether it's installation, repair, or maintenance. 2. On-Site Assessment – For most projects, we schedule a visit to inspect your space and evaluate the best HVAC solution. 3. Free Estimate – After the assessment, we provide a clear, detailed quote with no hidden costs. 4. Project Scheduling – Once approved, we set up a convenient time to begin the work. 5.Installation or Service – Our experienced technicians complete the job professionally, cleanly, and efficiently. 6. Follow-Up & Support – We ensure everything is working perfectly and are always available for future questions or maintenance. We believe in communication, quality, and customer satisfaction from start to finish.
- What education and/or training do you have that relates to your work?
At iService AC, our team is professionally trained and certified in a wide range of HVAC systems. We hold official certifications from Mitsubishi for their advanced ductless and VRF systems, as well as from AirCon International and several other leading HVAC brands. Our technicians continuously stay up to date with the latest technologies and best practices through hands-on training and industry courses. This ensures we deliver top-quality service, no matter the system.