America's Security and Surveillance

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Introduction

Since 2004 Americas Security & Surveillance Team Offers: REASONABLE PRICING - QUALITY PRODUCTS - EXCELLENT CUSTOMER SERVICE We have installed major hotels, restaurants, warehouses, condo complexes and residential customers with great success Primanti Bros – Subway - Miami Grill - Polo Glen We also offer Burglar Alarms Systems/ Home Automation for all business and residential customers with ADT security alarm systems. Solar systems are available. Thank you for the opportunity to serve your security needs. Stuart Katcher Security Consultant America's Security & Surveillance Systems seven five four two four five four two five seven 97.3% Customer Satisfaction #1 Rated Security Company BBB Integrity Awards A+ RatingAccredited BBB Business We enjoy helping families secure, protect there assets and personal belongings, while offering excellent customer service.

Overview

Hired 1 time

5 employees

17 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash and Check.

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Features wanted

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Reviews

3.0

2 reviews

5

50%

4

0%

3

0%

2

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1

50%

Steve K.

Jan 26, 2017

They are extremely professional and excellent customer service. I have referred them to my neighbors. thank you Stuart and your team for a job well done...

America's Security and Surveillance's reply

TY

Mairon B.

Mar 18, 2020

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Hired on Thumbtack

03-05-2020: Owner of company, Stuart Katcher texts he’s coming by tomorrow to evaluate a large job I posted. 03-06-2020: Stuart asks if we can meet on the 9th because a family situation came up. I agreed. 03-09-2020: When he arrived, Stuart, without knocking, just opens the door to my unit. I asked him to please wait outside as i finished another meeting. As we begin a walkthrough if the property, i can’t help to notice spilled sauces and other colored substances on his ragged clothing. He smelled terribly, which became an issue when he was checking out the existing DVR located in a small office space. I had to breathe through my mouth to avoid vomiting. During the walkthrough, he was more preoccupied with impressing me and establishing rapport than focusing on what’s needed and asking pertinent questions; he would awkwardly show phony signs of obsequiousness, and would try to forcefully “build a bridge.” Stuart interrupts frequently and is difficult to communicate with.I asked Stuart what cameras he would recommend and if he could please give me an estimated cost of the different cameras he would recommend. He was the only contractor that refused to share the approx cost per camera and made an issue of it when I had already understood he preferred providing a global cost inclusive of all materials and labor. This tactic, of course, allows contractors to jack up prices on their less-savvy customers,. Sensing he’d be unable to take advantage of me he did not share an estimate by end of day as he promised. At the end of the walkthrough, he asked if I’d be available to meet again with him and someone he would bring along to estimate the total sq ft needed in wiring and hardware. I didn’t understand either the need for my presence or the fact that he was going to come back to calculate what he should have calculated on the first meeting. I couldn’t help but to feel he fell short of all the other contractors. 03-10-20: No proposal received 03-18-20 Stuart calls to ask me “what are your expectations regarding price?” I responded the same thing I asked of him a week prior during our meeting: To provide me an estimate for the job. He insisted that I provide him an estimate. I said “Stuart, that’s your job. I am asking for bids from contractors.” He insisted again that I informed him what my expectations were... and what I thought a good ballpark estimate for the project would cost. I decided not to waste my time anymore, and hung up. He tried calling me three times as i kept hanging up before the attached texts ensued. Had he left it alone thereafter, I wouldn’t have had a reason to warn you, a prospect customer, of my displeasing experience with this contractor

Home Security and Alarms Install

FAQs

What is your typical process for working with a new customer?
Meeting, proposal then installtion.
What education and/or training do you have that relates to your work?
We have been in the industry since 2004 and our team has over 75 years experinece.

America's Security and Surveillance

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