FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Xtra Clean, we offer competitive pricing along with various discounts for our clients. We provide discounts for first-time customers, recurring services, and referrals. There are no hidden fees; all costs are discussed upfront during the initial consultation.
- What is your typical process for working with a new customer?
Initial Contact: We call the potential client to gather information about their cleaning needs. Quotation: Based on the information provided, we give a detailed quote over the phone. Scheduling: Once the quote is accepted, we schedule a convenient time for the cleaning service. Service Delivery: A top-quality cleaner is sent to the client’s location to perform the service.
- What education and/or training do you have that relates to your work?
Our team members undergo rigorous training in professional cleaning techniques and customer service. We ensure that our staff is knowledgeable about the latest cleaning products and methods to provide the best possible service.