FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At RLJ Home Services, we're all about keeping it straightforward and fair—no surprise fees or upsell nonsense, just honest pricing that respects your wallet as much as your home. We quote flat rates upfront for most jobs (like $150–$250 for a basic toilet swap or outlet install, depending on the scope), so you know the total before we start. If it's hourly work, expect $75–$95/hr after any initial service call ($100 flat, covers the first hour and diagnostics).We keep things affordable as a small St. Pete team (me, my brother, and buddy) hustling to build our dream—think competitive rates that beat the big guys without skimping on quality. Discounts? Yep: 10% off for repeat customers or referrals, and we bundle services (electrical + plumbing) for extra savings. Travel's free within 15 miles; after that, a small $25 fee. Got questions? We'll break it down over a quick call—transparency's our jam!
- What is your typical process for working with a new customer?
Hey, when a new customer hits us up, we keep it real simple and no-fuss—that's just how we do things at RLJ Home Services. No corporate runaround, promise. Here's the usual rundown:Chat and Quote: You message us on Thumbtack, call, or text, and we jump on a quick 5-min convo to get the scoop on your issue. Zero pressure, all straight talk. We'll shoot you a solid flat-rate quote right then, like for swapping an outlet or chasing a drip. Book It Easy: We slot in a time that works for you—super flexible with evenings or weekends. We roll up right on time, kick off our boots, and treat your spot like it's ours. Knock It Out: Jump in, figure out the problem, fix it solid with no cutting corners—double-check for safety and codes every time. Tidy up everything, walk you through it all, and stick around for questions. Check Back In: Couple days later, we ping ya to make sure it's all good. If it is (fingers crossed it always is!), we'd appreciate a fast review to keep our little St. Pete crew growing. Bottom line, it's straightforward 'cause we're just three buddies—me, my brother, and our pal—hustling to make this our thing, without the big-company headaches. Got questions? Shoot 'em our way anytime!
- What education and/or training do you have that relates to your work?
Hey, our little crew at RLJ Home Services brings a killer mix of hands-on licenses and real-world smarts to every job. My brother’s got his full plumbing license from years of grinding in the trenches, so he’s the go-to for everything from drain overhauls to full installs—no leaks left behind. Our buddy holds his electrical license too, with deep know-how on wiring, panels, and safety codes that keeps things code-compliant and shock-free.As for me, I’ve spent over a decade in executive management at spots like Disney and AMC, leading teams of 300+ folks through high-stakes ops—think coordinating massive projects, troubleshooting on the fly, and keeping everything running smooth under pressure. That translates straight to RLJ: I handle the logistics, client vibes, and making sure we deliver top-notch service without the big-company drama. We’re all about blending that technical edge with smart, efficient teamwork to treat your home right. No fancy degrees here, just proven hustle and results!