- What should the customer know about your pricing (e.g., discounts, fees)?
Firstly, I want the potential client to understand that we, the Pros, pay for the lead that Thumbtack sends us if they, the client, express interest in our profile. That means if the client is just "shopping" for prices or different styles and clicks on our profiles, we, the Pros are charged for that interest if we match their request. Then, if the client decides NOT to contact the Pro, we are still charged. My biggest pet peeve is when a client expresses interest, I contact them right away and then they never answer. I think I price competitively but affordably. What I think most clients don't realize is there is a tremendous amount of post production (after the shoot is done) work that is necessary to get a final, finished photograph that a client will love. I try and keep my prices affordable.
- What is your typical process for working with a new customer?
I email a quote and let them know I'm available for any questions they might have. For a lot of clients, this is often a first-time attempt at hiring a photographer. It can be very confusing at times. So I encourage them to call or email with any questions or concerns and I will often send additional photos to them, if their particular needs are not listed on my Thumbtack portfolio.
- What education and/or training do you have that relates to your work?
In addition to my Photo Journalism and Communications degrees, I also have a minor in Music/Vocal Performance. This really helps me with my musician clients because I can relate to them at their level and I think it shows in my work. It enables me to better connect to their ideas and how they want to be portrayed. Having a working knowledge of music makes me a better music photographer. I also went back to school at 50 and got a Commercial Photography degree; it has really helped my understanding of lighting.