FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by the job! Not by the hour!. We perform a full computer evaluation, determine what the issues are, explain those issues in non-technical terms and provide all cost ahead of time. If any servicing work is completed after the repair then the evaluation itself is free of charge. If we are going onsite then there may be an onsite fee if the client is located outside of the city of Sarasota.
- What is your typical process for working with a new customer?
We evaluate the computer, network or device which is having an issue, figure out exactly what is going out. We tell the client exactly what is happening in non-technical terms, what needs to be completed in order to correct the issues that we found and our total cost for performing such repairs.
- What education and/or training do you have that relates to your work?
Does the education or training ever stop? There is too much to list here. We do not hire technicians that have not been through training and do not have specific types of certifications. Even after hire they must go through training with B2B I.T. in order to work on client's electronic devices.