It’s free with no obligation to hire
Hired 99 times
19 years in business
(Eastern Time Zone)
9:00 a.m. to 5:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
7 photos and 4 videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Repair was done immediately in a very friendly and professional manner. My problem has been solved, and I will always call upon Wayne when I encounter computer issues. I would highly recommend him for your repair or maintenance needs.Apr 12, 2016Verified
I highly recommend Wayne and Spectacular Computer Repair. Although I don't want to have the need for more repairs, I know I will and that I will contact this company for all my service needs.Aug 1, 2015Verified
Spectacular Computer Repair is DEFINITELY INCOMPETENT & may be dishonest. Wayne offered to evaluate my laptop for $75 at my home. He required my signature on a contract before he would look at my laptop. Problems were identified with the internal Event Log. HE DID NOT CHECK THE RAM OR HARD DRIVE. He charged $295 which included replacing Kaspersky anti-virus software with Malwarebytes. When he returned the laptop. I opened a Word document and immediately the laptop crashed due to a memory error. THIS DEFINITELY CONFIRMS THAT WAYNE DID NOT CHECK RAM OR THE HARD-DRIVE AT HIS SHOP. He charged me $40 to call Lenovo. The memory provided by Lenovo was installed by a Lenovo dealer in Tampa in 5 minutes. They reviewed Waynes evaluation and said that the problems were all fixable on site, some were not problems, the $335 charge was outrageous, and replacing Kaspersky with Malwarebytes was wrong as it is not antivirus software. Shortly after I disputed the $335 charged my email address book was hacked.Jan 28, 2016VerifiedB2B I.T. Solutions/Spectacular Computer Repair's reply
CHARGES FOR SERVICES WHAT IS NOT MENTIONED IN THIS REVIEW First, please allow me to mention that the review was not written by a Diana S as indicated on the Thumbtack profile. It was written by Lester. There was a total of 9.5 hours spent between working directly with this client and repairing his computer. With the average cost of $75.00 per hour for normal business hours and $125.00 per hour for anything outside of normal business hours in Sarasota for a certified computer technician, this repair could have cost him in excess of $712.50 had he been paying another company by the hour. We billed him almost 50% less than the average cost in Sarasota for his repair. We believe that is more than fair. MASSIVE CORRUPTION & BAD MEMORY We went out of our way for this client in attempting to satisfy everything that we could. We came out and performed a full computer evaluation and found massive corruption and damage on the operating system. This was due to the computer being repeatedly shut down improperly. We took his computer back to the office in the morning and stayed 3.5 hours after closing to ensure we would have his computer back to him the next morning. We were very forthright in the amount of time is was going to take to repair his system, the cost was provided to him ahead of time and the fact that we believed he had bad memory in the computer because of the error codes that were being provided from the "Blue Screens" or windows crashes that had been happening on his system discovered during our evaluation process. In fact, we told him we would have the computer back to him in 2 3 business days and had his computer back to him the very next day. We informed him, prior to taking the computer, that if the PC did indeed have bad memory in the computer he would continue to have issues until that memory is replaced. We even informed him of this a second time via email on a Saturday when the shop is closed for business. CORRECTED CONTRACTUAL PROTOCOL INFORMATION First, we do require a signature authorizing to us to look at the computer and perform a full computer evaluation. This is, however, not the contract. This is a single page stating that we are authorized by the client to visually and verbally review the system. We do not require a signature on the main contract until after pricing is discussed and agreed upon, servicing work is authorized by the client and we have read the contract to the client so they know and understand what they are signing. MEMORY & HARD DRIVE EVALUATION Lester is claiming we did not look at the RAM or Hard drive. He is very aware that this is a completely inaccurate statement. He was also very aware that we found errors with the memory modules. We even drew him a diagram to explain to him how and why having bad memory would affect his computer. In fact, if we didn't look at the memory, please allow me to propose a question; "How did we know the memory was bad to be able to tell him that he needed to replace it with his own admission that we assisted him in calling Lenovo to order more memory to replace the bad ones?" We also ran testing to see if his hard drive was producing any errors as is part of our evaluation process and he is aware of that as well as he was sitting right there while we were explaining what we were doing and how the testing works. In regards to the charge for the call, Lester requested that we speak to Lenovo on his behalf. We explained to him that if we represent him on the phone, this uses time and is a service that we offer, we would charge for this. We helped him find a proper phone number online for Lenovo support so that he could call tech support on his own and he didn't have to pay us to handle the call for him. He dialed their phone number immediately and handed us the phone and said, you talk. The call went on for over 40 minutes while we worked with technical support explaining his issues, set up the memory exchange and assisted him with finding an authorized Lenovo repair center that would install his memory for free. We charged $40.00 for representing him; saving him at least 4 hours of troubleshooting on the phone with tech support. We find this charge to be more than fair. MEMORY MODULES REPLACEMENT CORRECTED ALL ISSUES Furthermore, he is not mentioning that our suggestion to him to replace the memory modules apparently has corrected the rest of the issues that he is complaining about because they were being caused by a bad piece of hardware that needed to be replaced. He chose to have the authorized Lenovo repair center in Tampa replace it instead of us. We offered that if he wasn't comfortable with our service that we could provide him with names and phone numbers of other local companies that would put the memory in faster than waiting to go to Tampa so his computer could have the hardware repaired immediately and he wouldn't have these issues every time his Microsoft Word or Internet Explorer accessed the memory. He chose not to utilize our offer and wait until the next week to go to Tampa thus experiencing a degradation in his computers ability to function properly. JUST A REALLY BAD SYSTEM FROM THE START This is a case of this client blaming us for them purchasing a bad system from someone else that had bad parts from the day they bought it. It's unfortunate but it happens. JUST A REALLY WRONG ACCUSATION Lastly, Lester notified us that his email had been hacked and accused us of doing this whilst threatening police action. We were very polite in advising him that we did not have anything to do with his e-mail issues and that e-mails that are hacked are typically the result of having a very poor password and not having secondary authentication configured. We treat all of our clientele with the utmost respect and stand by our policies. This client was no exception. There was no fault of ours for any of these issues. We wish him the best in all his endeavors.
Data Recovery Service
I did not get a chance to hire Wayne from Spectacular Computer Repair since I somehow managed to resolve the problem on my own, however I felt the need to leave a review with how prompt, informative and courteous in his online communication to me via Thumbtack.Jul 24, 2015Verified
PC Computer Repair
My experience with Wayne was effortless and a pleasure! Wayne explained to me in detail what was happening to my PC. He is very knowledgeable, respectful, insightful and very patient! I will look no further. Wayne and his team are my new go to computer repair. Maryanne B. Coastal Creations Interior DesignOct 27, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We charge by the job! Not by the hour!. We perform a full computer evaluation, determine what the issues are, explain those issues in non-technical terms and provide all cost ahead of time. If any servicing work is completed after the repair then the evaluation itself is free of charge. If we are going onsite then there may be an onsite fee if the client is located outside of the city of Sarasota.
- What is your typical process for working with a new customer?We evaluate the computer, network or device which is having an issue, figure out exactly what is going out. We tell the client exactly what is happening in non-technical terms, what needs to be completed in order to correct the issues that we found and our total cost for performing such repairs.
- What education and/or training do you have that relates to your work?Does the education or training ever stop? There is too much to list here. We do not hire technicians that have not been through training and do not have specific types of certifications. Even after hire they must go through training with B2B I.T. in order to work on client's electronic devices.