FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A typical job, whether it's training, troubleshooting, or setup of new devices, will be 1-2 hours in length. Flat rate prices are available for any job where billing by the hour is uneconomical or just doesn't make sense. I'm happy to set up "retainer" pricing for any situation where lots of follow-up calls or visits may be needed or advisable. 😃
- What is your typical process for working with a new customer?
The first step is having a conversation to make sure I have a full understanding of what you wish to accomplish. Then we set an appointment and I can give you an estimate of how much time I think the job will require. Some situations may be more complicated or involve multiple appointments, but the general idea is to accomplish everything on your list by the end of the appointment. Phone support after the appointment is complimentary.
- What education and/or training do you have that relates to your work?
I am a former Apple employee, and I am certified in their productivity and creative softwares. I have managed sales departments and repair departments for computer retail stores dealing with Windows and Apple PCs as well as tablets and smartphones. I have learned how to eliminate the "geekspeak" that makes understanding technology so difficult sometimes, and I love to find solutions for people that make their lives less stressful.