B2B I.T. Solutions/Spectacular Computer Repair

Sarasota, FL

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About this pro

How does your service stand out?

I believe this question is best answered by our clients that have hired us through Thumbtack. Please see all of our reviews. Beyond the reviews, one of the items I believe makes us stand out above the rest is how we charge. We charge by the job! Not by the hour! The typical hourly I.T. professional let's you know the total cost of the repair after he is finished. A lot of times they don't check out the computer in its entirety. So if you have severe issues that make the computer not really worth spending your hard earned money these might be missed because an hourly technician is there to do 1 job, the job that you called him out for and that's it! Whereas, when you pay by the job the technicians do not get paid by the hour. They spend the time to look over the entire computer and ensure that you know about all things we can spot on that computer before you make a potential big cost decision.

What do you enjoy about the work you do?

We are constantly meeting new people and run into new situations. There is an ever growing market that is constantly evolving so the job is never stagnant or boring.
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Location

Sarasota, FL 34232

Background check

Complete

Years in business

17

Number of employees

3

Times hired on Thumbtack

78

Reviews

48 Reviews
  • Mel R. Feb 18, 2017
    Computer Repair
    Verified Review
    Computer repair
    Very knowledgable very fair pricing. I would recommend highly
  • Laura R. Feb 9, 2017
    Computer Repair
    Verified Review
    conscientious and thorough
    Updated and corrected some glitches on my computer. Wayne was/is conscientious and thorough, and I really appreciated his concern for doing a good job. Thank you.
  • ROBERT B. Jan 15, 2017
    Computer Repair
    Verified Review
    GREAT JOB
    great job fixed more than I expected far price will use again
  • Bruce C. Nov 14, 2016
    Computer Repair
    Verified Review
    Best tech experience ever!
    Wayne was highly knowledgeable and fixed my issue while optimizing my laptop. Highly recommend him.
  • John S. Oct 7, 2016
    Computer Repair
    Verified Review
    Good job!
    Arrived on time. Came in, promptly got to work and had my computer fixed in no time. Very courteous and easy to talk to. Friendly and I would definitely call him again.
  • Bette O. Oct 3, 2016
    PC Computer Repair
    Verified Review
    Good Work
    Lost operating system. Wayne saved data & reinstalled system. Fast & efficient.
  • Hannelore S. Sep 10, 2016
    BEST SERVICE FOR YOUR BUCK!!!
    I called B2B IT on Wednesday, 09/07/16, and the next morning Wade was out there to check on the problem. My computer was freezing up and real slow. I thought I had a virus but after checking everything that was not the case. The browser was the problem and Wade fixed by installing Google Chrome and ordering a new security program since my lap top had not been serviced in many years. I appreciate the service he performed, thought the price was very fair and also appreciated that Wade did not speak down to me since I am not tech savy. Great service - will recommend to anyone that needs the service. Thank you very much - lap top runs like a champ. Hanna Stanford
  • Joseph O. Jul 13, 2016
    Computer Repair
    Verified Review
    Wayne spent several hours via remote connection with me and solved all of my problems. Highly recommend his services.
  • Brunhilde M. Jul 7, 2016
    Computer Repair
    Verified Review
    Wayne fixed our old ACT! version. Not even the ACT! people had a clue how to help. He was reasonable priced. We are very pleased with his work and attitude and we'll hire him again. ScoringSystem, Inc.
  • Gary F. Jun 30, 2016
    PC Computer Repair
    Verified Review
    Great professional service
  • Joanne L. May 29, 2016
    Computer Repair
    Verified Review
    Appointment made on a timely basis. Arrived on time. Quickly identified problems and solutions. Took the time to thoroughly explain problems, solve issues, and make future recommendations. Computer is now running smoothly and much faster. Mission accomplished. I'm a happy camper.
  • Sharon P. Apr 12, 2016
    Computer Repair
    Verified Review
    Repair was done immediately in a very friendly and professional manner. My problem has been solved, and I will always call upon Wayne when I encounter computer issues. I would highly recommend him for your repair or maintenance needs.
  • Eric J. Apr 7, 2016
    Computer Repair
    Verified Review
    Wayne promptly reached out before posted business hours. On the phone, he was able to walk me through a solution to my problem and at a price that was even more friendly than the price he originally quoted. I would use Wayne again any time and highly recommend him for working efficiently and saving me time and money.
  • John M. Mar 30, 2016
    We had Wayne do an evaluation and then repair 2 of our laptops and the results are stunning. Wayne is the most knowledgeable computer person I have ever seen. He is very personable and seemed like a friend from the first time we met. We would recommend him very highly. John
  • Liliane L. Mar 22, 2016
    Determined laptop was beyond repair; downloaded files and uploaded to my new laptop; was able to attach old printer w/o disk by using web program; downloaded very helpful programs to convert old files to Word; spent time explaining the programs and how they work; made sure everything was working smoothly before leaving. Also, on time and always answers the phone - a rare quality these days!
  • Louise R. Feb 24, 2016
    I have bought 2 computers from Wayne and I have been very satifyed with them. He has serviced my computers and solved all my problems. When he comes to our house he is prompt and polite.
  • Becky U. Feb 18, 2016
    Computer Repair
    Verified Review
    Wayne was very personable but still professional. He spent 3 hours diagnosing and fixing my laptop. He explained everything he was doing. He also backed up my personal files and optimized my PC by disabling things I don't use to allow my PC to run faster.
  • Carol L. Feb 16, 2016
    Computer Repair
    Verified Review
    Intelligent, charming, helpful. Trustworthy. Great personality.
  • Jason M. Feb 16, 2016
    Data Recovery Service
    Verified Review
  • LouAnne S. Feb 16, 2016
    Wayne is AMAZING, there isn't anything that he doesn't know or that he can not fix. He always responds promptly when I have a challenge. It is my privilege to have him as my service man on my computer. I hold him in most high regard as a computer tech and an incredible young man.
  • David C. Feb 12, 2016
    I called these guy out of the blue after finding them on the internet. Wayne was very helpful, He went to my aging mother's house, fixed her computer, printer and called me to discuss the work done. Good job!
  • Doug K. Feb 12, 2016
    B2B I.T. is the best. My first experience was late 2014 and my data was at risk. My data is stored on a Sonolgy Network Storage Device and it had on drive failing. Wayne logged in and backed up all my data to a second hard drive. It went perfectly. After that I signed up for the yearly contract services. This was a difficult decision and it turns out I am happy I made that decision. I plan on renewing 2016.
  • Kay Y. Feb 11, 2016
    B2B I.T. has taken away the headache of constantly trying to undo or fix my computer's issues! I can now focus on getting work done instead of wasting valuable time. Wayne is VERY responsive and goes out of his way to make sure that problems are resolved quickly and thoroughly!
  • Jeffrey J. Feb 11, 2016
    Terrific service. They even set up a 7.2 receiver for me, which had nothing to do with computers! I've never had such a good service level from any company.
  • Jana H. Jan 28, 2016
    Wayne fixed all my problems efficiently and with superb knowledge of what he was doing. He utilized his time well, I got great value, and learned crucial information and improvements that my former IT person missed. I plan to utilize Wayne's service long term. I will also be recomnending him to many!! Great service!!! JanH
  • Diana S. Jan 28, 2016
    Computer Repair
    Verified Review
    Spectacular Computer Repair is DEFINITELY INCOMPETENT & may be dishonest. Wayne offered to evaluate my laptop for $75 at my home. He required my signature on a contract before he would look at my laptop. Problems were identified with the internal Event Log. HE DID NOT CHECK THE RAM OR HARD DRIVE. He charged $295 which included replacing Kaspersky anti-virus software with Malwarebytes. When he returned the laptop. I opened a Word document and immediately the laptop crashed due to a memory error. THIS DEFINITELY CONFIRMS THAT WAYNE DID NOT CHECK RAM OR THE HARD-DRIVE AT HIS SHOP. He charged me $40 to call Lenovo. The memory provided by Lenovo was installed by a Lenovo dealer in Tampa in 5 minutes. They reviewed Wayne’s evaluation and said that the problems were all fixable on site, some were not problems, the $335 charge was outrageous, and replacing Kaspersky with Malwarebytes was wrong as it is not antivirus software. Shortly after I disputed the $335 charged my email address book was hacked.
    Wayne L. Feb 3, 2016

    CHARGES FOR SERVICES – WHAT IS NOT MENTIONED IN THIS REVIEW First, please allow me to mention that the review was not written by a Diana S as indicated on the Thumbtack profile. It was written by Lester. There was a total of 9.5 hours spent between working directly with this client and repairing his computer. With the average cost of $75.00 per hour for normal business hours and $125.00 per hour for anything outside of normal business hours in Sarasota for a certified computer technician, this repair could have cost him in excess of $712.50 had he been paying another company by the hour. We billed him almost 50% less than the average cost in Sarasota for his repair. We believe that is more than fair. MASSIVE CORRUPTION & BAD MEMORY We went out of our way for this client in attempting to satisfy everything that we could. We came out and performed a full computer evaluation and found massive corruption and damage on the operating system. This was due to the computer being repeatedly shut down improperly. We took his computer back to the office in the morning and stayed 3.5 hours after closing to ensure we would have his computer back to him the next morning. We were very forthright in the amount of time is was going to take to repair his system, the cost was provided to him ahead of time and the fact that we believed he had bad memory in the computer because of the error codes that were being provided from the "Blue Screens" or windows crashes that had been happening on his system discovered during our evaluation process. In fact, we told him we would have the computer back to him in 2 – 3 business days and had his computer back to him the very next day. We informed him, prior to taking the computer, that if the PC did indeed have bad memory in the computer he would continue to have issues until that memory is replaced. We even informed him of this a second time via email on a Saturday when the shop is closed for business. CORRECTED CONTRACTUAL PROTOCOL INFORMATION First, we do require a signature authorizing to us to look at the computer and perform a full computer evaluation. This is, however, not the contract. This is a single page stating that we are authorized by the client to visually and verbally review the system. We do not require a signature on the main contract until after pricing is discussed and agreed upon, servicing work is authorized by the client and we have read the contract to the client so they know and understand what they are signing. MEMORY & HARD DRIVE EVALUATION Lester is claiming we did not look at the RAM or Hard drive. He is very aware that this is a completely inaccurate statement. He was also very aware that we found errors with the memory modules. We even drew him a diagram to explain to him how and why having bad memory would affect his computer. In fact, if we didn't look at the memory, please allow me to propose a question; "How did we know the memory was bad to be able to tell him that he needed to replace it with his own admission that we assisted him in calling Lenovo to order more memory to replace the bad ones?" We also ran testing to see if his hard drive was producing any errors as is part of our evaluation process and he is aware of that as well as he was sitting right there while we were explaining what we were doing and how the testing works. In regards to the charge for the call, Lester requested that we speak to Lenovo on his behalf. We explained to him that if we represent him on the phone, this uses time and is a service that we offer, we would charge for this. We helped him find a proper phone number online for Lenovo support so that he could call tech support on his own and he didn't have to pay us to handle the call for him. He dialed their phone number immediately and handed us the phone and said, you talk. The call went on for over 40 minutes while we worked with technical support explaining his issues, set up the memory exchange and assisted him with finding an authorized Lenovo repair center that would install his memory for free. We charged $40.00 for representing him; saving him at least 4 hours of troubleshooting on the phone with tech support. We find this charge to be more than fair. MEMORY MODULES REPLACEMENT CORRECTED ALL ISSUES Furthermore, he is not mentioning that our suggestion to him to replace the memory modules apparently has corrected the rest of the issues that he is complaining about because they were being caused by a bad piece of hardware that needed to be replaced. He chose to have the authorized Lenovo repair center in Tampa replace it instead of us. We offered that if he wasn't comfortable with our service that we could provide him with names and phone numbers of other local companies that would put the memory in faster than waiting to go to Tampa so his computer could have the hardware repaired immediately and he wouldn't have these issues every time his Microsoft Word or Internet Explorer accessed the memory. He chose not to utilize our offer and wait until the next week to go to Tampa thus experiencing a degradation in his computer’s ability to function properly. JUST A REALLY BAD SYSTEM FROM THE START This is a case of this client blaming us for them purchasing a bad system from someone else that had bad parts from the day they bought it. It's unfortunate but it happens. JUST A REALLY WRONG ACCUSATION Lastly, Lester notified us that his email had been hacked and accused us of doing this whilst threatening police action. We were very polite in advising him that we did not have anything to do with his e-mail issues and that e-mails that are hacked are typically the result of having a very poor password and not having secondary authentication configured. We treat all of our clientele with the utmost respect and stand by our policies. This client was no exception. There was no fault of ours for any of these issues. We wish him the best in all his endeavors.

  • Fred C. Jan 21, 2016
    Data Recovery Service
    Verified Review
    Quick, responsible, professional and cost effective
  • Mimi G. Jan 19, 2016
    Data Recovery Service
    Verified Review
    Knowledgable, efficient, flexible. Got the work done that I needed. Glad I found him.
  • Paul A. Dec 24, 2015
    Computer Repair
    Verified Review
    Wayne was very helpful. I found or that the software on my hard drive was not recoverable. Gave me some advice to protect my data and software going forward.
  • Bryan F. Nov 28, 2015
    Data Recovery Service
    Verified Review
  • Joe C. Nov 6, 2015
    Computer Repair
    Verified Review
  • Joan E. Oct 29, 2015
    Computer Repair
    Verified Review
    Excellent service, very informative, prompt, professional explained every step of the way, provided alternatives...can't say enough good about this experience
  • Glenda R. Aug 11, 2015
    Computer Repair
    Verified Review
    My laptop was so infected viruses,
  • Kim S. Aug 1, 2015
    Computer Repair
    Verified Review
    I highly recommend Wayne and Spectacular Computer Repair. Although I don't want to have the need for more repairs, I know I will and that I will contact this company for all my service needs.
  • Jason M. Jul 26, 2015
    Computer Repair
    Verified Review
    Great job. Very knowledgeable and extremely willing to work with me. Problem was not fixable but they were able to recover some data and were very helpful in replacing a drive.
  • Chris A. Jul 23, 2015
    Data Recovery Service
    Verified Review
    I did not get a chance to hire Wayne from Spectacular Computer Repair since I somehow managed to resolve the problem on my own, however I felt the need to leave a review with how prompt, informative and courteous in his online communication to me via Thumbtack.
  • Cathy L. Jun 25, 2015
    PC Computer Repair
    Verified Review
    Wayne was great! Fixed my computer problem and took a lot of time with me and never made me feel rushed. He also gave me some really valuable tips and sites. I would highly recommend him.
  • Adrienne K. May 18, 2015
    Computer Repair
    Verified Review
    All good!
  • Judith D. May 13, 2015
    Verified Review
    We opened an email of an old friend, when all of a sudden heard these screeching noises and were unable to do anything with our PC. There was an instruction to contact via telephone to get this fixed. We did this and finally allowed them access. We paid them for this service and what they said was a year’s maintenance. However, we were never comfortable with allowing this access to an unknown entity under these circumstances and regretted our action and the possibility of being scammed. Through a recommendation on Angie’s List, we contacted B2B I.T. Actually, the owner immediately came, spent several hours checking and addressing everything questionable on one of our PC’s and took our second one back to their office to complete its review and any problem resolution. B2B I.T provided immediate, extremely professional service, explaining everything as they proceeded. We were so impressed that we asked about any maintenance programs they might have and immediately signed up for their best plan and paid for an entire year.
  • Dawn H. Feb 24, 2015
    Computer Repair
    Verified Review
    Wayne was very helpful and highly knowledgeable. I plan to utilize his services when it is time to upgrade to a larger computer set up.
  • Mr L. Dec 29, 2014
    Computer Repair
    Verified Review
    Power port repair on a laptop - Took four days from first call to delivery of repaired item. Great personal service and explanation of all off the issues. Would have been 5 stars but had to wait for a part to arrive which delayed the repair
  • Maryanne B. Oct 27, 2014
    PC Computer Repair
    Verified Review
    My experience with Wayne was effortless and a pleasure! Wayne explained to me in detail what was happening to my PC. He is very knowledgeable, respectful, insightful and very patient! I will look no further. Wayne and his team are my new go to computer repair. Maryanne B. Coastal Creations Interior Design
  • Maria V. May 27, 2014
    PC Computer Repair
    Verified Review
    We had our main computer go down in the morning. This computer is CRITICAL to our business, it operates to all of our other computers. We could not run the business without this one. Wayne was at my office within 1 hours of my call, he was nice, professional, honest and so helpful!! We were up and running again within 2 hours, he SAVED the day! If you are looking for a reliable and honest IT person, this is the one.
  • Randi J. Mar 31, 2014
    PC Computer Repair
    Verified Review
  • Craig D. Mar 26, 2014
    PC Computer Repair
    Verified Review
    They came out after hours and took the time to answer all questions while working on my computer. Charges were accurate and fair with great work performed. I will deffinately use them again.
  • Tim C. Mar 19, 2014
    Computer Repair
    Verified Review
    my laptop crashed while vacationing in florida, and luckily we found spectacular computer. wayne was prompt; upfront with all details; thorough; and most importantly fixed the problem in a very timely manner. I would not hesitate to recommend their services to anyone!
  • Emily M. Mar 14, 2014
    Data Recovery Service
    Verified Review
    He was here the same day we called, he gave us several options and was very courteous. Although we were unable to extract data from our hard drive he was able to give us the best price available on the market.
  • Alan T. Oct 22, 2013
    PC Computer Repair
    Verified Review
    Wayne provided super service. He literally responded to my online request in less than five minutes, committed that he would come to my house that very afternoon, did so and fixed my computer. He also provided the exact information on what future steps I could take to maintain my computer and provided all the information I needed to make an informed decision. He did not hurry through - although very busy and made me feel like a person not a number. So different and so much better than working with the Geek --- !!!

Q&A

What is your typical process for working with a new customer?
We evaluate the computer, network or device which is having an issue, figure out exactly what is going out. We tell the client exactly what is happening in non-technical terms, what needs to be completed in order to correct the issues that we found and our total cost for performing such repairs.
What education and/or training do you have that relates to your work?
Does the education or training ever stop? There is too much to list here. We do not hire technicians that have not been through training and do not have specific types of certifications. Even after hire they must go through training with B2B I.T. in order to work on client's electronic devices.
Do you have a standard pricing system for your service? If so, please share the details here.
We charge by the job! Not by the hour!. We perform a full computer evaluation, determine what the issues are, explain those issues in non-technical terms and provide all cost ahead of time. If any servicing work is completed after the repair then the evaluation itself is free of charge. If we are going onsite then there may be an onsite fee if the client is located outside of the city of Sarasota.
How did you get started doing this type of work?
We fell into this job. We started because there was an AOL buddy list virus that no anti-virus software could get rid of this infection. We watched this virus for 2 weeks, figured out how to remove it. We helped dozens of people across the USA., free of charge, to get rid of this infection. We wrote a fix for it, sent it to the F-Secure anti-virus team and then they came out with a repair for it based on our instructions. During that process, a couple of the people we assisted were parents of friends of the Owner, Wayne Leiser. They started sending people over to Wayne to have their computers repaired. Everything took off from there.
What types of customers have you worked with?
We work with all types of customers. We have clients from a single person living by themselves to multi-million dollar companies that utilize our Fully Managed I.T. services.
What advice would you give a customer looking to hire a provider in your area of work?
Ensure that the computer technician coming out to you is certified. There are tons of certifications out there. A certification doesn't mean you know everything however it does provide a measurement of that individual's integrity. Cheap and good quality do not coincide with each other. There are tons of people out there that are not certified that are what we long time business owners call Fly By Nights. These are individuals that think it will be great to open a computer repair company and they charge $50.00 for any repair. They don't have insurance, they don't pick up the phone when you need them. They don't provide the service that you want and they are here today, gone tomorrow. Beware of those places. B2B I.T. has been out here for over 14 years.
What questions should customers think through before talking to professionals about their project?
Are you certified? What certifications do you have? How long has the person been working on computers that will be working on mine?