B2B I.T. Solutions/Spectacular Computer Repair

Sarasota, FL

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About this pro

How does your service stand out?

I believe this question is best answered by our clients that have hired us through Thumbtack. Please see all of our reviews. Beyond the reviews, one of the items I believe makes us stand out above the rest is how we charge. We charge by the job! Not by the hour! The typical hourly I.T. professional let's you know the total cost of the repair after he is finished. A lot of times they don't check out the computer in its entirety. So if you have severe issues that make the computer not really worth spending your hard earned money these might be missed because an hourly technician is there to do 1 job, the job that you called him out for and that's it! Whereas, when you pay by the job the technicians do not get paid by the hour. They spend the time to look over the entire computer and ensure that you know about all things we can spot on that computer before you make a potential big cost decision.

What do you enjoy about the work you do?

We are constantly meeting new people and run into new situations. There is an ever growing market that is constantly evolving so the job is never stagnant or boring.
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Location

Sarasota, FL 34232

Background check

Complete

Years in business

17

Number of employees

3

Times hired on Thumbtack

90

Reviews

59 Reviews
  • Cheryl R. Jun 10, 2017
    Computer Repair
    Verified Review
    Very knowledgeable and explained everything in terms I could understand
  • Marsha H. May 27, 2017
    Computer Repair
    Verified Review
    Very professional with keeping appointment time, friendly, good at explaining what was causing my computer problems and suggesting an alternative to what I had originally requested and saving the laptop instead of replacing it.
  • Morgan F. May 18, 2017
    Data Recovery Service
    Verified Review
    B2B was a tremendous help in helping me recover my data.
  • JoAnn D. May 18, 2017
    Computer Repair
    Verified Review
    They solved all my computer problems! Very pleased with their service.
  • Wendy M. May 4, 2017
    Computer Repair
    Verified Review
    Wayne was a great help and solved all my problems with great professionalism
  • William S. Apr 27, 2017
    Computer Repair
    Verified Review
    Wayne is very knowledgeable / professional. Friendly / honest guy. Straight shooter who will definitely guide you in the right direction.
  • Jeremy G. Apr 22, 2017
    Excellent company! I was devastated. My hard drive stopped reading on the plane and I have around 5 million files on that drive. I put a request in to a service company and they called me and gave me enough information to fix the problem myself. Thanks guys. I will call them again if I have an issue.
  • George P. Apr 19, 2017
    Computer Repair
    Verified Review
    B2B I.T. is great!
    See Thumbtack review.
  • Tom C. Apr 17, 2017
    Computer Repair
    Verified Review
    Diagnosed the problem quickly
    He diagnosed the problem quickly, at my home and provided a lot of useful knowledge.
  • Dawn S. Apr 5, 2017
    Computer Repair
    Verified Review
    Totally Postive Experience
    Wayne did diagnosis then had him build me a new Dell. This guy is a TREAT! Brilliant, fun, dependable and downright cool! Recommend him to everyone
  • James N. Apr 3, 2017
    Data Recovery Service
    Verified Review
    Great Service
    Good explanation. Friendly and efficient. Highly recommend!! Timeliness in arriving or information about such could be better occasionally.
  • Bill D. Apr 2, 2017
    Computer Repair
    Verified Review
    Friendly and Job Well Done
    On time and great service. Fixed my Windows Operating System and answered all my questions. Would hire B2B I. T. services again.
  • Mel R. Feb 18, 2017
    Computer Repair
    Verified Review
    Computer repair
    Very knowledgable very fair pricing. I would recommend highly
  • Laura R. Feb 9, 2017
    Computer Repair
    Verified Review
    conscientious and thorough
    Updated and corrected some glitches on my computer. Wayne was/is conscientious and thorough, and I really appreciated his concern for doing a good job. Thank you.
  • ROBERT B. Jan 15, 2017
    Computer Repair
    Verified Review
    GREAT JOB
    great job fixed more than I expected far price will use again
  • Bruce C. Nov 14, 2016
    Computer Repair
    Verified Review
    Best tech experience ever!
    Wayne was highly knowledgeable and fixed my issue while optimizing my laptop. Highly recommend him.
  • John S. Oct 7, 2016
    Computer Repair
    Verified Review
    Good job!
    Arrived on time. Came in, promptly got to work and had my computer fixed in no time. Very courteous and easy to talk to. Friendly and I would definitely call him again.
  • Bette O. Oct 3, 2016
    PC Computer Repair
    Verified Review
    Good Work
    Lost operating system. Wayne saved data & reinstalled system. Fast & efficient.
  • Hannelore S. Sep 10, 2016
    BEST SERVICE FOR YOUR BUCK!!!
    I called B2B IT on Wednesday, 09/07/16, and the next morning Wade was out there to check on the problem. My computer was freezing up and real slow. I thought I had a virus but after checking everything that was not the case. The browser was the problem and Wade fixed by installing Google Chrome and ordering a new security program since my lap top had not been serviced in many years. I appreciate the service he performed, thought the price was very fair and also appreciated that Wade did not speak down to me since I am not tech savy. Great service - will recommend to anyone that needs the service. Thank you very much - lap top runs like a champ. Hanna Stanford
  • Joseph O. Jul 13, 2016
    Computer Repair
    Verified Review
    Wayne spent several hours via remote connection with me and solved all of my problems. Highly recommend his services.
  • Brunhilde M. Jul 7, 2016
    Computer Repair
    Verified Review
    Wayne fixed our old ACT! version. Not even the ACT! people had a clue how to help. He was reasonable priced. We are very pleased with his work and attitude and we'll hire him again. ScoringSystem, Inc.
  • Gary F. Jun 30, 2016
    PC Computer Repair
    Verified Review
    Great professional service
  • Joanne L. May 29, 2016
    Computer Repair
    Verified Review
    Appointment made on a timely basis. Arrived on time. Quickly identified problems and solutions. Took the time to thoroughly explain problems, solve issues, and make future recommendations. Computer is now running smoothly and much faster. Mission accomplished. I'm a happy camper.
  • Sharon P. Apr 12, 2016
    Computer Repair
    Verified Review
    Repair was done immediately in a very friendly and professional manner. My problem has been solved, and I will always call upon Wayne when I encounter computer issues. I would highly recommend him for your repair or maintenance needs.
  • Eric J. Apr 7, 2016
    Computer Repair
    Verified Review
    Wayne promptly reached out before posted business hours. On the phone, he was able to walk me through a solution to my problem and at a price that was even more friendly than the price he originally quoted. I would use Wayne again any time and highly recommend him for working efficiently and saving me time and money.
  • John M. Mar 30, 2016
    We had Wayne do an evaluation and then repair 2 of our laptops and the results are stunning. Wayne is the most knowledgeable computer person I have ever seen. He is very personable and seemed like a friend from the first time we met. We would recommend him very highly. John
  • Liliane L. Mar 22, 2016
    Determined laptop was beyond repair; downloaded files and uploaded to my new laptop; was able to attach old printer w/o disk by using web program; downloaded very helpful programs to convert old files to Word; spent time explaining the programs and how they work; made sure everything was working smoothly before leaving. Also, on time and always answers the phone - a rare quality these days!
  • Louise R. Feb 24, 2016
    I have bought 2 computers from Wayne and I have been very satifyed with them. He has serviced my computers and solved all my problems. When he comes to our house he is prompt and polite.
  • Becky U. Feb 18, 2016
    Computer Repair
    Verified Review
    Wayne was very personable but still professional. He spent 3 hours diagnosing and fixing my laptop. He explained everything he was doing. He also backed up my personal files and optimized my PC by disabling things I don't use to allow my PC to run faster.
  • Carol L. Feb 16, 2016
    Computer Repair
    Verified Review
    Intelligent, charming, helpful. Trustworthy. Great personality.
  • Jason M. Feb 16, 2016
    Data Recovery Service
    Verified Review
  • LouAnne S. Feb 16, 2016
    Wayne is AMAZING, there isn't anything that he doesn't know or that he can not fix. He always responds promptly when I have a challenge. It is my privilege to have him as my service man on my computer. I hold him in most high regard as a computer tech and an incredible young man.
  • David C. Feb 12, 2016
    I called these guy out of the blue after finding them on the internet. Wayne was very helpful, He went to my aging mother's house, fixed her computer, printer and called me to discuss the work done. Good job!
  • Doug K. Feb 12, 2016
    B2B I.T. is the best. My first experience was late 2014 and my data was at risk. My data is stored on a Sonolgy Network Storage Device and it had on drive failing. Wayne logged in and backed up all my data to a second hard drive. It went perfectly. After that I signed up for the yearly contract services. This was a difficult decision and it turns out I am happy I made that decision. I plan on renewing 2016.
  • Kay Y. Feb 11, 2016
    B2B I.T. has taken away the headache of constantly trying to undo or fix my computer's issues! I can now focus on getting work done instead of wasting valuable time. Wayne is VERY responsive and goes out of his way to make sure that problems are resolved quickly and thoroughly!
  • Jeffrey J. Feb 11, 2016
    Terrific service. They even set up a 7.2 receiver for me, which had nothing to do with computers! I've never had such a good service level from any company.
  • Diana S. Jan 28, 2016
    Computer Repair
    Verified Review
    Spectacular Computer Repair is DEFINITELY INCOMPETENT & may be dishonest. Wayne offered to evaluate my laptop for $75 at my home. He required my signature on a contract before he would look at my laptop. Problems were identified with the internal Event Log. HE DID NOT CHECK THE RAM OR HARD DRIVE. He charged $295 which included replacing Kaspersky anti-virus software with Malwarebytes. When he returned the laptop. I opened a Word document and immediately the laptop crashed due to a memory error. THIS DEFINITELY CONFIRMS THAT WAYNE DID NOT CHECK RAM OR THE HARD-DRIVE AT HIS SHOP. He charged me $40 to call Lenovo. The memory provided by Lenovo was installed by a Lenovo dealer in Tampa in 5 minutes. They reviewed Wayne’s evaluation and said that the problems were all fixable on site, some were not problems, the $335 charge was outrageous, and replacing Kaspersky with Malwarebytes was wrong as it is not antivirus software. Shortly after I disputed the $335 charged my email address book was hacked.
  • Fred C. Jan 21, 2016
    Data Recovery Service
    Verified Review
    Quick, responsible, professional and cost effective
  • Mimi G. Jan 19, 2016
    Data Recovery Service
    Verified Review
    Knowledgable, efficient, flexible. Got the work done that I needed. Glad I found him.
  • Paul A. Dec 24, 2015
    Computer Repair
    Verified Review
    Wayne was very helpful. I found or that the software on my hard drive was not recoverable. Gave me some advice to protect my data and software going forward.
  • Bryan F. Nov 28, 2015
    Data Recovery Service
    Verified Review
  • Joe C. Nov 6, 2015
    Computer Repair
    Verified Review
  • Joan E. Oct 29, 2015
    Computer Repair
    Verified Review
    Excellent service, very informative, prompt, professional explained every step of the way, provided alternatives...can't say enough good about this experience
  • Glenda R. Aug 11, 2015
    Computer Repair
    Verified Review
    My laptop was so infected viruses,
  • Kim S. Aug 1, 2015
    Computer Repair
    Verified Review
    I highly recommend Wayne and Spectacular Computer Repair. Although I don't want to have the need for more repairs, I know I will and that I will contact this company for all my service needs.
  • Jason M. Jul 26, 2015
    Computer Repair
    Verified Review
    Great job. Very knowledgeable and extremely willing to work with me. Problem was not fixable but they were able to recover some data and were very helpful in replacing a drive.
  • Chris A. Jul 23, 2015
    Data Recovery Service
    Verified Review
    I did not get a chance to hire Wayne from Spectacular Computer Repair since I somehow managed to resolve the problem on my own, however I felt the need to leave a review with how prompt, informative and courteous in his online communication to me via Thumbtack.
  • Cathy L. Jun 25, 2015
    PC Computer Repair
    Verified Review
    Wayne was great! Fixed my computer problem and took a lot of time with me and never made me feel rushed. He also gave me some really valuable tips and sites. I would highly recommend him.
  • Adrienne K. May 18, 2015
    Computer Repair
    Verified Review
    All good!
  • Judith D. May 13, 2015
    Verified Review
    We opened an email of an old friend, when all of a sudden heard these screeching noises and were unable to do anything with our PC. There was an instruction to contact via telephone to get this fixed. We did this and finally allowed them access. We paid them for this service and what they said was a year’s maintenance. However, we were never comfortable with allowing this access to an unknown entity under these circumstances and regretted our action and the possibility of being scammed. Through a recommendation on Angie’s List, we contacted B2B I.T. Actually, the owner immediately came, spent several hours checking and addressing everything questionable on one of our PC’s and took our second one back to their office to complete its review and any problem resolution. B2B I.T provided immediate, extremely professional service, explaining everything as they proceeded. We were so impressed that we asked about any maintenance programs they might have and immediately signed up for their best plan and paid for an entire year.
  • Dawn H. Feb 24, 2015
    Computer Repair
    Verified Review
    Wayne was very helpful and highly knowledgeable. I plan to utilize his services when it is time to upgrade to a larger computer set up.
  • Mr L. Dec 29, 2014
    Computer Repair
    Verified Review
    Power port repair on a laptop - Took four days from first call to delivery of repaired item. Great personal service and explanation of all off the issues. Would have been 5 stars but had to wait for a part to arrive which delayed the repair
  • Maryanne B. Oct 27, 2014
    PC Computer Repair
    Verified Review
    My experience with Wayne was effortless and a pleasure! Wayne explained to me in detail what was happening to my PC. He is very knowledgeable, respectful, insightful and very patient! I will look no further. Wayne and his team are my new go to computer repair. Maryanne B. Coastal Creations Interior Design
  • Maria V. May 27, 2014
    PC Computer Repair
    Verified Review
    We had our main computer go down in the morning. This computer is CRITICAL to our business, it operates to all of our other computers. We could not run the business without this one. Wayne was at my office within 1 hours of my call, he was nice, professional, honest and so helpful!! We were up and running again within 2 hours, he SAVED the day! If you are looking for a reliable and honest IT person, this is the one.
  • Randi J. Mar 31, 2014
    PC Computer Repair
    Verified Review
  • Craig D. Mar 26, 2014
    PC Computer Repair
    Verified Review
    They came out after hours and took the time to answer all questions while working on my computer. Charges were accurate and fair with great work performed. I will deffinately use them again.
  • Tim C. Mar 19, 2014
    Computer Repair
    Verified Review
    my laptop crashed while vacationing in florida, and luckily we found spectacular computer. wayne was prompt; upfront with all details; thorough; and most importantly fixed the problem in a very timely manner. I would not hesitate to recommend their services to anyone!
  • Emily M. Mar 14, 2014
    Data Recovery Service
    Verified Review
    He was here the same day we called, he gave us several options and was very courteous. Although we were unable to extract data from our hard drive he was able to give us the best price available on the market.
  • Alan T. Oct 22, 2013
    PC Computer Repair
    Verified Review
    Wayne provided super service. He literally responded to my online request in less than five minutes, committed that he would come to my house that very afternoon, did so and fixed my computer. He also provided the exact information on what future steps I could take to maintain my computer and provided all the information I needed to make an informed decision. He did not hurry through - although very busy and made me feel like a person not a number. So different and so much better than working with the Geek --- !!!

Q&A

What is your typical process for working with a new customer?
We evaluate the computer, network or device which is having an issue, figure out exactly what is going out. We tell the client exactly what is happening in non-technical terms, what needs to be completed in order to correct the issues that we found and our total cost for performing such repairs.
What education and/or training do you have that relates to your work?
Does the education or training ever stop? There is too much to list here. We do not hire technicians that have not been through training and do not have specific types of certifications. Even after hire they must go through training with B2B I.T. in order to work on client's electronic devices.
Do you have a standard pricing system for your service? If so, please share the details here.
We charge by the job! Not by the hour!. We perform a full computer evaluation, determine what the issues are, explain those issues in non-technical terms and provide all cost ahead of time. If any servicing work is completed after the repair then the evaluation itself is free of charge. If we are going onsite then there may be an onsite fee if the client is located outside of the city of Sarasota.
How did you get started doing this type of work?
We fell into this job. We started because there was an AOL buddy list virus that no anti-virus software could get rid of this infection. We watched this virus for 2 weeks, figured out how to remove it. We helped dozens of people across the USA., free of charge, to get rid of this infection. We wrote a fix for it, sent it to the F-Secure anti-virus team and then they came out with a repair for it based on our instructions. During that process, a couple of the people we assisted were parents of friends of the Owner, Wayne Leiser. They started sending people over to Wayne to have their computers repaired. Everything took off from there.
What types of customers have you worked with?
We work with all types of customers. We have clients from a single person living by themselves to multi-million dollar companies that utilize our Fully Managed I.T. services.
What advice would you give a customer looking to hire a provider in your area of work?
Ensure that the computer technician coming out to you is certified. There are tons of certifications out there. A certification doesn't mean you know everything however it does provide a measurement of that individual's integrity. Cheap and good quality do not coincide with each other. There are tons of people out there that are not certified that are what we long time business owners call Fly By Nights. These are individuals that think it will be great to open a computer repair company and they charge $50.00 for any repair. They don't have insurance, they don't pick up the phone when you need them. They don't provide the service that you want and they are here today, gone tomorrow. Beware of those places. B2B I.T. has been out here for over 14 years.
What questions should customers think through before talking to professionals about their project?
Are you certified? What certifications do you have? How long has the person been working on computers that will be working on mine?