B2B I.T. Solutions/Spectacular Computer Repair

4.8
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(65)
4.8
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65 reviews
5
89%
4
8%
3
0%
2
0%
1
3%
Customers rated this pro highly for punctuality, value, and responsiveness.
  • Thumbtack Customer

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    Nothing

    Oct 24, 2017
  • Ana D.

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    The work quality, professionalism, response time, and value B2B I.T. provided me allowed me to get back to work- quickly! I had a software issue that was making my computer lag... badly, but now, it runs much faster. Mr. Weiser explained my problem in easy terms and gave great examples to drive home the point. Thank you B2B I.T.

    Oct 20, 2017Verified

About this pro

I believe this question is best answered by our clients that have hired us through Thumbtack. Please see all of our reviews. Beyond the reviews, one of the items I believe makes us stand out above the rest is how we charge. We charge by the job! Not by the hour! The typical hourly I.T. professional let's you know the total cost of the repair after he is finished. A lot of times they don't check out the computer in its entirety. So if you have severe issues that make the computer not really worth spending your hard earned money these might be missed because an hourly technician is there to do 1 job, the job that you called him out for and that's it! Whereas, when you pay by the job the technicians do not get paid by the hour. They spend the time to look over the entire computer and ensure that you know about all things we can spot on that computer before you make a potential big cost decision. We are constantly meeting new people and run into new situations. There is an ever growing market that is constantly evolving so the job is never stagnant or boring.

Years in business

18

Times hired on Thumbtack

99

Number of employees

3

Background check

Completed
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Photos and Videos

7 photos and 4 videos

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      We charge by the job! Not by the hour!. We perform a full computer evaluation, determine what the issues are, explain those issues in non-technical terms and provide all cost ahead of time. If any servicing work is completed after the repair then the evaluation itself is free of charge. If we are going onsite then there may be an onsite fee if the client is located outside of the city of Sarasota.
    • What is your typical process for working with a new customer?
      We evaluate the computer, network or device which is having an issue, figure out exactly what is going out. We tell the client exactly what is happening in non-technical terms, what needs to be completed in order to correct the issues that we found and our total cost for performing such repairs.
    • What education and/or training do you have that relates to your work?
      Does the education or training ever stop? There is too much to list here. We do not hire technicians that have not been through training and do not have specific types of certifications. Even after hire they must go through training with B2B I.T. in order to work on client's electronic devices.

    Business hours

    Eastern Time Zone
    Sunday9:00 a.m. to 5:00 p.m.
    Monday9:00 a.m. to 5:00 p.m.
    Tuesday9:00 a.m. to 5:00 p.m.
    Wednesday9:00 a.m. to 5:00 p.m.
    Thursday9:00 a.m. to 5:00 p.m.
    Friday9:00 a.m. to 5:00 p.m.
    Saturday9:00 a.m. to 5:00 p.m.
    Coverage Area for B2B I.T. Solutions/Spectacular Computer Repair is about 20+ miles of Sarasota, FL.