FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing model aligns directly with the industry-standard Xactimate pricing system. Xactimate collaborates monthly with contractors, suppliers, and insurance carriers to compile fair, up-to-date, and regionally accurate pricing. Estimates are provided using line-item pricing, meaning each component of the repair—labor, materials, and equipment—is individually itemized and assigned a specific cost. This transparent approach eliminates guesswork and ensures our customers have a clear understanding of project costs, based on a consistent and trusted standard.
- What is your typical process for working with a new customer?
🛠️ Steps in the Water Remediation Process 1. Emergency Contact & Assessment Immediate contact is made to assess the situation. A certified technician is dispatched to inspect the property and determine the category (clean, gray, or black water) and class (extent of saturation) of water damage. 2. Inspection & Damage Assessment A thorough inspection is performed using moisture meters, infrared cameras, and other tools. The source of water intrusion is identified and stopped, if still active. Safety hazards (e.g., electrical issues, structural instability) are evaluated. 3. Water Extraction Standing water is removed using submersible pumps, extractors, or wet vacs. Quick removal helps reduce further damage and mold growth. 4. Removal of Damaged Materials Unsalvageable materials like drywall, insulation, carpet, and baseboards may be removed. Items are categorized for cleaning, restoration, or disposal. 5. Drying & Dehumidification Professional-grade air movers and dehumidifiers are used to dry out remaining moisture in building materials. Equipment is monitored and adjusted regularly to ensure optimal drying conditions. 6. Cleaning & Sanitizing Affected areas are cleaned and disinfected to prevent mold, mildew, and bacteria. Antimicrobial treatments are applied as needed. Odor removal (e.g., using foggers or hydroxyl generators) may also be done. 7. Monitoring & Documentation Moisture levels are tracked daily to ensure proper drying. Documentation is maintained for insurance and compliance purposes. 8. Restoration & Repairs Final step involves restoring the property to pre-loss condition. May include drywall repair, flooring replacement, painting, and rebuilding of damaged areas. Steps in the Mold Remediation Process 1. Initial Assessment & Inspection A certified technician inspects the property to identify visible and hidden mold growth. Moisture meters and infrared cameras may be used to detect moisture intrusion and areas at risk. Air or surface sampling can be performed (if needed) to determine mold types and levels. 2. Containment of Affected Areas Physical barriers (e.g., plastic sheeting) and negative air pressure systems are installed to prevent cross-contamination. HEPA-filtered air scrubbers may also be used to clean airborne mold spores. 3. Air Filtration HEPA air filtration devices continuously filter the air within the containment zone. This helps capture microscopic spores and maintain clean air quality during the remediation. 4. Removal of Mold-Infested Materials Porous materials like drywall, insulation, carpet, and ceiling tiles that are heavily contaminated are safely removed and discarded. Salvageable materials are cleaned and treated with antimicrobial solutions. 5. Cleaning and Disinfection Non-porous and semi-porous materials (e.g., wood framing, concrete) are cleaned using HEPA vacuuming, wire brushing, sanding, or media blasting. All affected surfaces are treated with EPA-registered antimicrobial or biocide solutions to eliminate residual mold and inhibit future growth. 6. Drying and Moisture Control The root cause of mold—moisture—is addressed. Dehumidifiers and drying equipment are used to restore appropriate humidity levels and prevent recurrence. 7. Post-Remediation Verification (PRV) A final inspection is conducted to verify that mold has been successfully removed. Clearance testing may be performed by an independent third party to ensure the environment is safe and mold levels are normal. 8. Restoration The property is restored to its original condition (or better), including reinstalling drywall, painting, flooring, or other finishes as needed.
- What education and/or training do you have that relates to your work?
We hold the following IICRC certifications, which are maintained and renewed annually through ongoing continuing education: WRT – Water Damage Restoration Technician AMRT – Applied Microbial Remediation Technician ASD – Applied Structural Drying FSRT – Fire and Smoke Restoration Technician In addition to these certifications, we are also licensed by the State of Florida for Mold Remediation, License No. MRSR4776.