Pool Byrd, LLC

I serviced this pool for about 5 weeks before this issue occurred. The yellow mustard algae issue at this short term rental property swimming pool was an unfortunate result of extreme phosphate contamination and poor water circulation. The property manager ( Moses Maximov ) approved my request for a small additional fee to return the following morning to apply Calcium Hypochlorite Shock and Phosphate Remover after thoroughly brushing the entire pool twice ( top to bottom ) and installed a new cartridge filter. I recommend contacting a Certified Pool Contractor to evaluate the plumbing for the suspected poor water flow/ circulation issue that I reported. Within 24 hours, the recommended CPC technician that came out found an issue with a valve that was set incorrectly ( which contributed to the poor circulation issue ) and also found very high Phosphate levels ( already in process of treatment for removal ). I was "thrown under the bus" at that time for not resolving these issues before the algae bloom occurred. There was no opportunity to resolve the issue as the property manager paid the CPC technician to immediately Shock the pool and treat for Phosphates again as well as balance the standard Water Chemistry. This is a good point to mention that this pool has a slow leak and would require about 45 minutes ( 4-5 inches ) of hose fill time every week. I had previously recommended having the pool checked for leaks by a Leak Detection Specialist. This constant leak makes it difficult to keep the Chemistry balanced so I'm sure that the Total Alkalinity and Cyanuric Acid levels were low after adding all of that fresh hose water weekly. There was a lot of pressure in a very short amount of time to resolve this issue, which is understandable in the fast paced short term rental property game. I told the property manager that this pool was not a good fit for my company and refunded him advising that I would not be returning to provide pool maintenance services going forward. The pool and equipment were NOT ruined, though yellow mustard algae did bloom due to the combination of poor water circulation and high phosphate levels. I was willing and tried to resolve the issue, but quickly ( within 24 hours ) became "the bad guy". I learned a hard lesson on how quickly a pool can turn on you under particular circumstances. Going forward, I make sure to learn each and every valve at every pool I service to ensure that this doesn't happen again. I also have been applying preventive Phosphate Remover treatments to ensure that I don't get blindsided in the future. Unfortunately, I have no idea who "Marty J." is.