FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My services are customized based on the scope of the project and the level of support needed. Some projects are billed hourly, while larger system implementation, CRM, automation, and operational support projects are typically quoted at a flat project rate. I believe in transparent pricing and will discuss all costs upfront before work begins.
- What is your typical process for working with a new customer?
I begin with a discovery conversation to understand your goals, current processes, and any challenges you're experiencing. From there, I identify opportunities to improve efficiency, organization, and client experience, then create a clear plan for implementation. Throughout the project, I provide regular communication and updates to ensure everything is aligned with your objectives.
- What education and/or training do you have that relates to your work?
I have more than 25 years of experience in business operations, leadership, project management, customer service, and process improvement. I hold a Bachelor of Science in Social Science and a Master of Science in Human Resource Management from Troy University. My experience includes executive-level operations, CRM systems, workflow development, team leadership, client experience management, and business process optimization.