It is a pleasure to write you a letter of appreciation for the outstanding service you and your staff performed at my residence. Replacing the Geothermal HVAC system with a more conventional air conditioning system was a major undertaking. This project required exceptional knowledge and technical skill. I cannot overstate the extraordinary care and attention to every detail that Mr. Barfield (primary technician) gave to the completion of this task. He is by far the most pleasant, honest, and hardworking service technician that I have ever had the opportunity to have come into my home. He treated my home with absolute respect, almost as if it was his own house.
Mr. Barfield was very accommodating in providing some of the “extra” attention to every request that we made. Throughout the entire project, Mr. Barfield made sure that we were totally satisfied. Each day when he left my house, it was actually cleaner than when he arrived. Every area of my house was safeguarded throughout the entire project, from beginning to the end.
I am fully aware of the magnitude of this project, which included complete demolition and replacing all of the existing duct-work in my attic. You also provided an upgraded electrical panel. Prior to beginning his work, Mr. Barfield covered every ceiling vent with plastic, in order to completely eliminate the possibility of any insulation, or other matter from the attic, entering our living space. He carefully took down the existing wire shelving so it would not be damaged during the construction process. Upon completion, he made sure that each of the vents was secure, functioning properly, and insulation and debris free. The shelving was also restored to its original location and actually made more secure. He also patiently explained to my wife how to use the new Wi-Fi thermostat.
It has been a pleasure to do business with you and I look forward to having our new HVAC system for many years to come. You have earned a life-long customer.