FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free Estimates: Ridge Top Exteriors offers free, no-obligation estimates and consultations. Transparent and Competitive Pricing: They state they offer transparent pricing, competitive rates, and will provide a detailed quote covering the project's costs (labor, materials, and any fees). Financing Options: They offer flexible financing options to help make the project more affordable. Instant Quote Tool: For initial estimates on roofing, siding, and windows, they have an Instant Quote tool on their website to give customers a personalized cost estimate quickly. Discounts: While not always detailed publicly, some review sources mention offering a Senior Discount.
- What is your typical process for working with a new customer?
Ridge Top Exteriors outlines a straightforward, low-pressure process: Initial Consultation: The process begins with a quick, free consultation (by email, phone, or text) to answer questions and understand the project. Estimation/In-Person Visit: An expert will visit the home to take measurements, review material and color options, and provide a detailed, on-the-spot quote. They emphasize this is a no-commitment quote. Project Start: If the customer decides to proceed, a dedicated project manager is assigned to oversee the installation and serve as the main point of contact. Installation & Updates: The professional crew performs the work. The project manager keeps the customer informed throughout the installation. Final Inspection: A final inspection is conducted to ensure the work meets their high standards of quality and craftsmanship.
- What education and/or training do you have that relates to your work?
Ridge Top Exteriors highlights their experience and specific professional certifications: Experience: The company was founded in 2002, giving them over two decades of experience. Many employees are noted to have 30+ years of experience. GAF Master Elite®: They hold the GAF Master Elite® certification, which is a highly sought-after designation in the roofing industry, requiring specific training and a proven track record of quality workmanship. FORTIFIED Roof™ Certified: They are certified to install a FORTIFIED Roof™, an elevated standard for residential roofing developed by the Insurance Institute for Business & Home Safety. Licensed and Insured: They are fully licensed and insured.