FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our consultation is completely free. Our goal is to help rug owners understand their options before spending money. We focus on helping customers avoid overpriced services, unnecessary work, and costly mistakes while making sure they receive fair pricing and the highest quality solutions available.
- What is your typical process for working with a new customer?
Everything starts with a completely free consultation. We first evaluate your rug, understand your concerns, answer your questions, and help determine exactly what your rug needs. From there, we guide you through the best options available so you avoid unnecessary costs and move forward with confidence.
- What education and/or training do you have that relates to your work?
Our team works closely with experienced rug professionals and specialists who understand handmade rugs, restoration techniques, cleaning methods, rug valuation, and long-term rug preservation. More importantly, our focus is not simply selling a service — it is helping rug owners make the safest and smartest decisions for their rugs.