FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the type of service, labor involved, and materials required to complete the job correctly and to industry standards. Here are a few important things customers should know: Every job is different Pricing can vary depending on distance, difficulty, building structure, attic or wall access, and existing wiring conditions. Labor and materials may be separate Some jobs include basic materials, while others may require additional parts such as cable, connectors, wall plates, patch panels, fiber components, or specialty hardware. Quality work costs more than quick fixes We do not cut corners. All installations are done cleanly, securely, and following best practices to ensure long-term reliability. On-site assessment may be required In some cases, a final price can only be confirmed after inspecting the location and understanding the full scope of work. No hidden fees Any additional costs are discussed and approved before the work continues. Warranty and support matter Our pricing reflects professional service, proper testing, and post-installation support—not just the time spent on site. Our goal is to provide fair, transparent pricing while delivering professional results you can trust.
- What is your typical process for working with a new customer?
We start by understanding your needs, then assess the job and provide clear pricing before any work begins. Once approved, we complete the installation or repair professionally, test everything to ensure proper performance, and review the work with you before closing the job.
- What education and/or training do you have that relates to your work?
We have hands-on training and field experience in low-voltage systems, including fiber optics, coaxial cabling, and structured network wiring. Our work follows industry best practices, safety standards, and manufacturer guidelines to ensure reliable and professional results.