FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the number of glass panes rather than just the number of windows, so for a home with five windows, you’ll see a quote for ten panes of glass. This approach ensures accuracy in our estimates. We include comprehensive services in our pricing, such as cleaning both the interior and exterior of windows, wet washing of screens, and vacuuming out window tracks. Additionally, we offer a ‘Clean Window Club’ with tiered discounts based on the frequency of service. The more regularly you schedule cleanings, the greater your discount will be. This way, you can enjoy sparkling windows at a more cost-effective rate.
- What is your typical process for working with a new customer?
Our process for working with new window cleaning customers is designed to ensure clarity and satisfaction from start to finish. We begin by either receiving pictures of the windows or arranging an on-site assessment to discuss the scope of work. During the initial assessment, we evaluate the windows' condition, check for any mineral buildup that might require additional work, and inspect the durability of window screens to recommend appropriate cleaning options. Once we receive approval for the job, we proceed with scheduling and provide automated appointment reminders one week and one day prior to the service. If the initial quote was based on pictures and there is a discrepancy in the window count at the time of service, we honor the approved quote and adjust the pricing only for future cleanings. This ensures transparency and fairness throughout our service.
- What education and/or training do you have that relates to your work?
While our training has been primarily self-taught, we’ve dedicated significant time to learning and perfecting our techniques through hands-on experience and continuous research. We stay updated with industry best practices and safety standards by regularly consulting resources and engaging with professional communities. This proactive approach has allowed us to develop a high level of expertise and deliver exceptional results on every project.