FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We typically price our services based on the total number of windows at your home or business. This ensures fair, accurate pricing. Additional services, such as paint removal, hard-water stain removal, high-dusting, and detailed window-track or screen cleaning, may incur an extra charge due to the time and specialty products required. We’re always upfront about pricing and will review any add-ons with you before work begins, so there are no surprises and no hidden fees.
- What is your typical process for working with a new customer?
Our process for working with new customers is simple, transparent, and designed to give you a smooth, stress-free experience from start to finish. 1. Quick Information Collection We begin by gathering the essentials—your name, service address, phone number, email, and payment method. During this step, we also take time to discuss the specific services you’re looking for and learn a bit about your home or business needs so we can tailor your cleaning accordingly. 2. Easy Scheduling Once your details are confirmed, we’ll schedule your window cleaning at a date and time that works best for you. We offer flexible appointment windows to accommodate busy homeowners and commercial clients. For customers interested in recurring service, we also offer an automated scheduling system to help secure your preferred dates and maintain consistent upkeep. 3. Pre-Service Walkthrough Before we begin cleaning, we conduct a brief walkthrough to note any existing scratches, hard-water stains, paint spots, or areas of concern. This helps set clear expectations and ensures complete transparency before any work starts.
- How did you get started doing this type of work?
I found my way into window cleaning in an unexpected but meaningful way. Before moving to Florida, I owned a security guard company in New York. Every couple of weeks, I’d clean the windows at our office, and one day an employee looked at them and said, “You do such a great job, maybe this is your other calling!” That comment stuck with me. When I relocated, I decided to turn that skill into a full-time service, and Window Patrol was born. The name Window Patrol reflects my 20+ years in the security industry, where reliability, attention to detail, and professionalism were non-negotiable. I love helping Tampa homeowners and businesses brighten their spaces with clean, streak-free windows, and I’m proud to deliver the kind of results people can see and feel.