After hearing something in my attic, I called Kris at KB Pest Management and he made himself available within hours. He was the only one that I was able to get approximate pricing from on the phone so I wasn't shell shocked after he came over. He arrived on time and was very professional. He did a complete inspection and told/showed me areas that could have allowed a critter to get into my attic. He also said he could see rat droppings in the attic so he set traps and said he would return every other day to remove whatever was caught. As promised, he returned in two days and removed a rat caught in one of the traps. He said he would be back again in two days and I have no doubt he will return as promised. Initially, Kris told me on the phone what his minimum charge would be if the job wasn't a big project and exactly what he quoted was exactly what he charged. It was very reasonable for the work completed and I recommend Kris to anyone looking for a nice, honest and reasonably priced Pest Management/Critter Removal specialist.