FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. Leak detections and repair work are quoted based on the type of repair and materials required. We don’t charge hidden fees or trip charges within Palm Beach County. For repeat clients, we offer referral discounts. Every job includes professional diagnostics, detailed reporting, and a workmanship guarantee.
- What is your typical process for working with a new customer?
We start by learning about your pool’s symptoms: whether it’s losing water, showing air bubbles, or having equipment issues. From there, we schedule a leak detection appointment where our technician will perform a full inspection using specialized tools and equipment. Once we locate the issue, we provide a detailed explanation and quote for repair. Most repairs can be completed within a few days depending on scope and materials.
- What education and/or training do you have that relates to your work?
Our team is trained and certified in leak detection and structural repair. We’ve spent years perfecting our process using pressure testing, listening devices, and dye testing to pinpoint leaks in plumbing and pool structures. We specialize in repairs like skimmer replacements, broken plumbing lines, and structural crack reinforcement.