FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in transparent pricing. Most jobs begin with a diagnostic or consultation to determine the issue and the best solution. Pricing varies depending on the device, parts required, travel distance, and complexity of the repair. Estimates are provided before work begins so there are no surprises.
- What is your typical process for working with a new customer?
I start by gathering information about the issue, device model, and any symptoms the customer is experiencing. After reviewing the problem, I provide recommendations, diagnostic options, and repair estimates. Once approved, I perform the work, verify functionality, and explain the results in plain language.
- What education and/or training do you have that relates to your work?
I studied Computer Science at Palm Beach State College and have spent years working in computer and mobile device repair. My experience includes Windows PCs, Apple devices, Chromebooks, hardware diagnostics, software troubleshooting, operating system installation, data recovery, and customer support. I currently serve in a technical leadership role and continue expanding my skills through hands-on labs and professional development.