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Neal Roofing & Waterproofing

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About
Neal Roofing & Waterproofing was founded by two childhood friends with a shared vision: to revolutionize the roofing industry by bringing transparency, innovation, and trustworthiness to every project. While most roofing companies remain stuck in outdated practices, we've built our reputation on modern solutions, clear communication, and exceptional customer service. What Sets Us Apart: We combine decades of hands-on roofing expertise with modern technology and communication practices. Our clients enjoy real-time project updates, detailed digital documentation, and responsive support through every phase of their roofing project. From our state-of-the-art inspection processes to our meticulous cleanup procedures, we've reimagined every aspect of the roofing experience. Our approach is simple: we treat every home as if it were our own. This means: -Transparent pricing with no hidden fees -Clear, consistent communication throughout your project -Cutting-edge materials and installation techniques -Thorough documentation and project updates -Meticulous attention to property protection and cleanup -Dedicated project managers who serve as your single point of contact -Best-in-class warranties and ongoing support Whether you need a full roof replacement, repairs, or waterproofing services, our team brings the same level of professionalism and attention to detail to every job. We're not just installing roofs – we're building lasting relationships with our customers and our community. Our growing list of five-star reviews and referrals speaks to our commitment to excellence and customer satisfaction. Choose Neal Roofing & Waterproofing for a roofing experience that combines old-school craftsmanship with new-school professionalism. We're not just another roofing company – we're your partners in protecting your most valuable investment. Let's transform your roofing project into a positive experience. Contact us today for a consultation and see the Neal difference for yourself.
Overview

Hired 76 times

Serves West Palm Beach, FL

50 employees

8 years in business

Business hours

Sun9:00 am - 5:00 pmMon8:00 am - 7:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Social media

Instagram

Services offered
Work needed
Building height

Single-level

Two-story

Three-story

High-rise

New roof type

Asphalt shingles

Metal

Clay or concrete tile

Wood shingles or shakes

Projects and media
Projects and media
Reviews

Customers rated this pro highly for responsiveness, professionalism, and punctuality.

Great 4.8

60 reviews

5

93%

4

2%

3

0%

2

0%

1

5%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:


pro avatar
Ashley V.

2 weeks ago

Hired on Thumbtack

"We recently had an incredible experience with Chris Suarez at Neal Roofing and Waterproofing and cannot recommend him highly enough! From the start, Chris was a wonderful communicator who took the time to explain every detail of our roofing needs. He made the entire process easy to understand by using common, simple language and laying out brochures and samples so we could see exactly what to expect. Chris walked us through the complete installation process with total transparency and provided very fair pricing. If you are looking to have your roof repaired or replaced, do yourself a favor and call Chris. Five stars all the way!"

Details: Full roof replacement • Roof lifespan is over • Roof is leaking or has water damage • One story • 1,000 - 2,000 sq ft • 20 - 30 years old • Asphalt shingles • Home

Roof Installation or Replacement
pro avatar
Past Customer

Nov 26, 2024

From Google

I recently had the pleasure of working with Neal Roofing, and I am beyond impressed with the entire team. From start to finish, everyone was incredibly professional, knowledgeable, and helpful. However, I must highlight Connor, who truly went above and beyond during the project. Once the roofing project began, Connors attention to detail and communication were outstanding. The entire team was a pleasure to work with, and its evident they take pride in their work. The roof looks fantastic, and I couldnt be more pleased with the outcome. I highly recommend Neal Roofing for anyone looking for reliable, top-quality roofing services.Thank you, Connor, and the team, for making this experience so seamless and stress-free!
pro avatar
Past Customer

Nov 26, 2024

From Google

Neal Roofing is undoubtedly the most reliable and efficient company in the roofing industry. Their exceptional customer service sets them apart, as they consistently keep clients informed, promptly address any inquiries or concerns, and offer highly competitive pricing. By choosing Neal Roofing, you can be confident that you are receiving exceptional value for your investment. Their unwavering commitment to fulfilling promises and ensuring client satisfaction is truly commendable.
pro avatar
Past Customer

Nov 25, 2024

From Google

The salesmans name was Kris, and the project manager was Isaiah, they were both incredibly professional & personable. Kris has the patience of a saint dealing with the HOA and Isaiah staying on top of everything from start to finish constantly giving updates on the progress of the roof. The company is very reasonably priced the cleanup team was amazing. They even covered my whole pool so nothing during the takedown got into the pool. Both Kris and Isaiah were absolutely amazing on the communication if I had a question for either of them, they would answer the phone directly or immediately get back to me always within five or 10 minutes.
Neal Roofing & Waterproofing's reply
Thank you so much for taking the time to share your experience with Neal Roofing Andrea! We are thrilled to hear about your satisfaction with our team, especially Kris and Isaiah. Your feedback about their communication, responsiveness, and professionalism is exactly what we strive for with every project. We're particularly pleased that you noticed our attention to detail, like protecting your pool during the roof removal and ensuring thorough cleanup. These small but important steps are part of our commitment to providing exceptional service. Thank you again for choosing Neal Roofing for your roofing needs. It's feedback like yours that motivates us to maintain our high standards of service and professionalism. Best regards, Neal Roofing
pro avatar
Past Customer

Nov 25, 2024

From Google

From start to finish, Neal Roofing did a great job. Communication has been spot on and Christian took care of all our concerns, questions, and needs in a very timely manner. I recommend you check them out first before signing any contracts with other roofing companies. I appreciated them taking care of every aspect of the project and in making our experience a great one. These guys are professional in every manner.
Neal Roofing & Waterproofing's reply
Thank you for your outstanding review! At Neal Roofing, we take immense pride in delivering excellence at every step of the roofing process. We're delighted to hear that Christian provided such attentive service and addressed all your concerns promptly. Our commitment to clear communication and comprehensive project management is a cornerstone of how we operate, and it's rewarding to know this made a positive difference in your experience. Your recommendation to others to check us out before considering other roofing companies means a great deal to us. We understand that a roof replacement or repair is a significant investment, and we strive to make the entire process as smooth and professional as possible for every customer. Thank you for choosing Neal Roofing and for taking the time to share your experience. It's feedback like yours that drives us to maintain our high standards of service and professionalism. Best regards, Neal Roofing
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