FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, flat-rate pricing confirmed before any work starts. Our diagnostic fee is $35, which is waived if you hire us for the repair. No hidden fees or surprise costs, ever. We honor a 10% senior/military discount.
- What is your typical process for working with a new customer?
1. Fast Contact: We immediately confirm your request and often call within minutes. 2. Remote Diagnosis: You send a quick photo/video of the issue for a fast, accurate quote. 3. Upfront Quote: We provide a transparent, flat-rate quote for approval. 4. Same-Day Fix: We arrive with a fully stocked truck to complete 95% of repairs in a single visit. 5. Final Check & Guarantee: We test the door, collect payment, and provide a warranty.
- What education and/or training do you have that relates to your work?
My education is built on the simple philosophy: 'Never guess, always master.' For 3 years, I’ve treated every door as a complex machine, dedicating myself to knowing every wire, gear, and spring better than anyone. I'm trained daily by the constant demand for perfection and longevity—not just minimum code. This real-world mastery is why my fixes last.