FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
15% Military discount 3% Online card fee if card used
- What is your typical process for working with a new customer?
After making contact with a new customer, I make a visit to their pool to discuss the free estimate with them. It often consists of finding out general questions as to the size in gallons, material of the pool and how old it is. Looking at the pool system overall to determine it's age and health. Inspect the nearby worksite around the pool to see if it is enclosed or open to the elements, if there are trees or a lot of plants, access issues. Generally just getting to know the client and their pool to determine the best needs. Once agreed on and pre-paid for the 1st month, we set out to start our service either immediately or the next designated day. We'll then return every week to service the pool, sending a report with pictures to the client electronically through text or email. After a month of service, the customer will receive an invoice for the next month, with any added services that occurred the month before. The client can then pay with any credit or debit card, cash, check, PayPal, Venmo, or Affirm. We work without contract, as we believe our results stand for themselves and satisfy the client.
- What education and/or training do you have that relates to your work?
26 years of working on pools. Certified Pool Operator # C-206125