FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite or Remote Support: $150/hour (1-hour minimum) No travel fees inside the Orlando metro. No hidden charges. No upsells. We charge by the hour, not by the issue — meaning if we fix multiple problems in the same visit, it’s still one bill. 10% discount for Veterans, First Responders, Seniors (65+), and Individuals with Disabilities. All clients also receive: • Free antivirus protection • Pro-level cleanup & optimization tools • Basic follow-up support after the appointment Local note: Central Florida’s apartment density, thunderstorms, and ISP outages commonly cause Wi-Fi problems — we include optimization tips tailored to Orlando homes and layouts.
- What is your typical process for working with a new customer?
Quick Contact: Tell us what’s happening — slow computer, Wi-Fi dropouts, printer offline, smart-home setup, etc. Fast Assessment: We ask a few questions and confirm whether onsite or remote support is the best fit. Scheduling: We offer same-day or next-day appointments across Orlando, Winter Park, Apopka, Maitland, Altamonte Springs, Lake Mary, and surrounding areas. Onsite Service: Your technician arrives on time, explains the issue clearly, and gets to work. Orlando homes often face: • Wi-Fi interference from dense apartment complexes • ISP swap issues (Spectrum ↔ AT&T) • Humidity-related PC problems • Storm-related router/mesh failures Transparent Billing: You approve the plan before any work begins. Wrap-Up: We explain what was fixed, tune up your devices, and give tips to prevent future issues. Follow-Up: We check in after service to ensure everything is working smoothly.
- What education and/or training do you have that relates to your work?
We combine formal education, professional certifications, and years of hands-on Orlando experience. Certifications & Training: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Systems Engineer (MCSE) • Microsoft 365 Fundamentals • Apple Certified Support Professional • Advanced training in Wi-Fi optimization, security, data recovery, and smart-home integration Experience: 20+ years supporting homeowners, seniors, students (UCF, Full Sail, Valencia), executives, medical offices, theme-park employees, and small businesses across Orlando. We stay current with modern tech, cloud tools, and Florida-specific challenges (humidity, lightning storms, and power events).