AGeekOnDemand

Top Pro

$99

estimated price

Select a service

Zip code

Computer issue

Computer type

Desktop or laptop

Responds in about 5 min

Introduction: WE DO NOT FIX BROKEN, CRACKED, DAMAGED DEVICES or SCREENS We record all calls to ensure the highest quality of service and security when dealing with clients. With over 10 years experience working with clients of all types, over many states, we've seen nearly everything, and fixed it too. Always happy to explain solutions step by step if desired. We can meet online, or at a location you choose.

Overview

Current Top Pro

Hired 31 times

1 similar job done near you

Background checked

10 employees

13 years in business

Payment methods

Pay on Thumbtack

Pay your pro simply and securely through the app.

This pro accepts payments via Apple Pay, Cash, Credit card, and Zelle.

Social media

Facebook

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

Featured Projects

13 photos

Doctor's Office X-Ray System Repair
Computer Repair

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Great 4.8

8 reviews

5

88%

4

0%

3

12%

2

0%

1

0%

Read reviews that mention:

Irene S.

Aug 4, 2022

·

Hired on Thumbtack

Dave was great he fixed our computer and printer. Also got us a trial period for streaming YouTube TV. And made sure I understood how to use it. I highly recommend AGEEK.

Details: Personal • PC laptop hard drive • My home, venue, etc.

AGeekOnDemand's reply

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Data Recovery Service

Nicholas M.

Oct 24, 2022

·

Hired on Thumbtack

Overall it wasn't a horrible experience however it didn't leave the best impression either. I set this up due to my computer breaking down and needing to be repaired for school use primarily. The soonest appointment would be when I was working so I had my partner here to allow the tech in and do the work. Previously, I was asked for the components list because it was a custom computer. Once the work was completed and the tech paid, I got home and checked it out. Everything was good however the 1TB HDD was missing. Not physically, the computer was not recognizing it at all. I texted and advised of what was missing (the HDD is listed on the components list) and was asked if I had done anything as far as updates, being that it could've gone bad. I hadn't done anything to the computer at all aside from turning it on and checking the hard drives. Another appointment with the same tech was scheduled on a day I would be available to fix the missing hard drive. The day comes around, the hard drive is fixed and visible to the computer... and I'm charged a second fee? Being that I'm not a confrontational person, I paid it again even though it was to fix something from the previous repair. Essentially, instead of saving money I ended up paying the same exact amount I would've (if not more) brought the computer to Geek Squad or something like that. Lesson learned.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

AGeekOnDemand's reply

Dear Nicholas, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. With our first visit, we felt the first person we worked with was satisfied when we left. They'd confirmed formatting both hard drives and the installation of Windows 10. The second visit, we worked with a different person who also seemed satisfied after we formatted both drives a second time, and installed Windows 11 for no additional cost. It is possible there was a miscommunication between two different parties at two different times as to what needed to be accomplished to ensure everyone was satisficed. We're very sorry. Please feel free to reach out to us at 1-833-429-GEEK with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you again.

Computer Repair

David M.

Apr 7, 2022

My computer was giving me an error that stopped it from working and I needed it for my job ASAP. AGeekOnDemand.com met with me the same day, resolved the problem quickly, and explained each step. I'm not great with computers, so I will definitely be contacting them again when I'm ready to set up my Smart Home. The technician was friendly and honest, and I would recommend to them to friends and family.

AGeekOnDemand's reply

Thanks David! We love hearing about our clients being happy! :)

David D.

Aug 3, 2022

·

Hired on Thumbtack

David was an outstanding rep. Courteous, helpful, informative. Good experience. Let's you know all possible options.

Details: PC • Laptop • Computer not turning on • My home, venue, etc.

AGeekOnDemand's reply

We're so happy that you're satisficed David! It was a pleasure working with you. Please let us know if you have any further questions at any time.

Computer Repair

Walter S.

Jun 10, 2022

·

Hired on Thumbtack

After utilizing the tech I am having him come back for other related tasks, He was great and reasonable

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

AGeekOnDemand's reply

Thank you again for having us Walter. It was great to be able to help get your devices updated and running. Please let us know if you have any further questions. :)

Computer Repair

Credentials

Background Check

Daniel Mitchell

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We charge $99 hourly with a one hour minimum for On-site Tech Support. Also, due to Covid-19 we offer Remote Support at a reduced rate of $75 hourly with a one hour minimum. We accept any major credit or debit card. We give all clients free Antivirus and and a Cleaner. Unlike other companies, we do not charge per problem solved. So if you show us multiple devices, and we fix them in an hour, we only bill for one hour.
What is your typical process for working with a new customer?
We offer tech support in 10 different cities and need to first determine a customer's location, and if they need On-Site, or Remote Support. Once that is established, we can schedule a time and location to meet.
What education and/or training do you have that relates to your work?
Microsoft Certified Systems Engineer (MCSE), Apple Certified Support Professional (ACSP), M365F, COMP TIA,

AGeekOnDemand

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