FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For our new customers from Thumbtack we offer half off the first month of pool service. For our current customers we offer a referral program, if you refer a friend you will receive a month of free pool service after 3 months. Our standard monthly maintenance fee for an enclosed pool is $80 and for an open pool it is $100. The following are included with weekly services: BRUSHING TILES AND POOL SURFACE VACUUM EMPTY ALL BASKETS CLEAN OR BACKWASH FILTER BALANCE WATER CHEMISTRY ALL CHEMICALS INSPECT SALT CELL CHECK EQUIPMENT FOR LEAKS DIGITAL REPORTS WEEKLY
- What is your typical process for working with a new customer?
For start up services with a new customer we can meet with the customer. After the first meeting there is no need for the customer to be home. We will send a digital report to their email detailing our visit. Chemical levels will be recorded and what chemicals were added also this report will include photos of before and after cleaning the pool and the monthly filter cleaning. Our invoicing is all done online through the customers email. We try to make your pool care simple for you since life is complicated and busy enough.
- What education and/or training do you have that relates to your work?
CPO certification, and Zodiac academy trained. I have also worked in the pool business for over 10 years.