FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer new client discounts to new recurring clients!
- What is your typical process for working with a new customer?
We start by learning exactly what you need. Every new client begins with a short discovery — either a walkthrough or photos — so we can give a precise quote based on your space, surfaces, and priorities. Once approved, we create your ClientHub account for easy scheduling, billing, and communication. Your first cleaning is treated as a detailed reset, and from there we tailor a plan for recurring or specialty care.
- What education and/or training do you have that relates to your work?
Absolutely. Every member of our team is fully trained and holds top-tier industry certifications to ensure both quality and safety in every space we service. Our staff are: • Certified Custodial Technicians — trained in advanced cleaning methods, product safety, and surface care. • OSHA Certified — compliant with all occupational safety standards for safe, responsible work practices. • IJCSA Residential Cleaning Specialists (RCS) — certified through the International Janitorial Cleaning Services Association for expertise in luxury, residential, and move-in/out cleaning. • CIMS Certified (ISSA) — our company operates under the Cleaning Industry Management Standard for organizational excellence, quality control, and client satisfaction. • Safety, Disinfection & Specialty Certified — including ongoing training in disinfection, hazard handling, and specialty surface care for medical, corporate, and residential environments. You’re not just hiring cleaners — you’re partnering with a professionally certified cleaning team committed to luxury-level service and spotless results every time.