FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For carpet cleaning, we charge by the square foot. There are 3 options for cleaning carpet: the Works (scotchgard carpet protector application and Microban sanitizer/deodorizer), Clean plus one (customer chooses Protector or Sanitizer), and the Basics (basic hot water extraction cleaning only).
- What is your typical process for working with a new customer?
If possible, we try to do an in person, pre-inspection for each new customer. This allows us to build a relationship of trust and let's us have an up close look at the challenges our customers have. Included is a firm estimate for the work that is guaranteed unless the customer adds any service.
- What education and/or training do you have that relates to your work?
As an upholstery and carpet cleaning professional, I have received training for this industry by the IICRC. I have over 7 years in the residential and commercial industry for carpet and upholstery. I have done extensive research and work related to pet stains and odors.