FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide straightforward upfront and flat-rate pricing before any work begins — no hourly or invoice surprises. You'll know the full cost and approve it before we start any work. We back every job with a 100% satisfaction and punctuality guarantee (if we're late, we pay you), and we offer priority service club membership for members-only savings and perks on future service.
- What is your typical process for working with a new customer?
Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.
- What education and/or training do you have that relates to your work?
At Benjamin Franklin Plumbing of Intown Atlanta, we're state-licensed, all of our technicians are background-checked plumbers who go through Benjamin Franklin Plumbing's ongoing training program to stay current on code requirements, new fixtures, and repair techniques. As part of a national franchise network, we combine hands-on trade experience with standardized training so every visit meets the same high bar.