FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gilmore Property Management Services (GPMS), we believe in transparent, upfront pricing with no hidden fees or games. Residential & Small Business Services: $115 for the first hour, $70 for each additional hour (2-hour minimum) Example: Typical 2-hour job = $185 Commercial Services: $164.16 for the first hour, $119.16 for each additional hour (2-hour minimum) Example: Typical 2-hour job = $283.32 Flat-Rate Instant Booking Available: Book 2-hour blocks online for immediate scheduling. Consultation/Assessment Visit: $45 flat fee (credited toward service if booked within 7 days) After-Hours Emergency Surcharge: +$25 for urgent requests outside business hours Extended Travel Fee: +$35 for jobs beyond 60 miles of Atlanta Parts/Materials: Billed separately from labor We don’t accept insurance—we operate on a self-pay basis with simple digital invoicing and online checkout. All work includes a 30-day labor warranty for peace of mind. If you want it done right the first time, *******. “Scale, Fix, Clean… With the Wolverine.”
- What is your typical process for working with a new customer?
At GPMS, we keep it simple, transparent, and efficient: Discovery: A customer reaches out via our website or books instantly through our service portal. Assessment: For complex or custom jobs, we offer a flat-fee site visit ($45), which is credited toward service if booked within 7 days. Scheduling: Once the scope is confirmed, we schedule a service window that works for the client. Execution: Our licensed and uniformed techs arrive on time, ready with tools, parts, and a clean work plan. Follow-up: Every job comes with a 30-day labor warranty, and we document all work performed for quality assurance.
- What education and/or training do you have that relates to your work?
Our leadership has over a decade of professional experience in: Facilities Management (including work in healthcare and multi-site retail) Project Coordination and Budgeting Building Maintenance and Safety Compliance Our techs are trained in basic plumbing, light electrical, drywall, flooring, TV mounting, and minor repair work. We also hold certifications in security systems, OSHA safety compliance, and facility operations. Each technician undergoes onboarding, shadowing, and project evaluation before operating independently.