FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are per technician with a 2-hour minimum. It’s $115 for the first hour, then $45/hour for each additional hour per tech. Time is billed in 15-minute increments after the first hour. Estimates reflect labor only; materials (if needed) are billed at cost and pre-approved. Larger projects may require a fully refundable material deposit and a non-refundable 10% booking/estimating/procurement fee (min. $120). Any scope changes are approved via change order before we proceed. Quick example: 1 tech, 2 hours = $160 (=$115 first hour + $45 second hour) 2 techs, 2 hours = $320 (each tech billed the same)
- What is your typical process for working with a new customer?
At GPMS, we keep it simple, transparent, and efficient: Discovery: A customer reaches out via our website or books instantly through our service portal. Assessment: For complex or custom jobs, we offer a flat-fee site visit ($45), which is credited toward service if booked within 7 days. Scheduling: Once the scope is confirmed, we schedule a service window that works for the client. Execution: Techs arrive on time, ready with tools, parts, and a clean work plan. Follow-up: Every job comes with a 30-day labor warranty, and we document all work performed for quality assurance.
- What education and/or training do you have that relates to your work?
Our leadership has over a decade of professional experience in: Facilities Management (including work in healthcare and multi-site retail) Project Coordination and Budgeting Building Maintenance and Safety Compliance Our techs are trained in basic plumbing, light electrical, drywall, flooring, TV mounting, and minor repair work. We also hold certifications in security systems, OSHA safety compliance, and facility operations. Each technician undergoes onboarding, shadowing, and project evaluation before operating independently.