FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Splendid Floors LLC, we believe in transparent and honest pricing with no hidden fees. Every project is unique, so we provide customized quotes based on the scope of work, materials used, and any additional services you may need, like furniture moving, toilet removal, or subfloor leveling. We offer free estimates and break down every cost clearly so you know exactly what to expect. We also offer discounts for larger projects, returning customers, and referrals. Our goal is to make your flooring upgrade affordable without compromising quality or craftsmanship.
- What is your typical process for working with a new customer?
At Splendid Floors LLC, we aim to make the process smooth, clear, and stress-free from start to finish. Here's what you can typically expect when working with us: Initial Contact & Free Estimate – We start with a quick phone call or in-person visit to understand your needs and schedule a free estimate. On-Site Consultation – We visit the location to assess the space, discuss your flooring options, and take any necessary measurements. Detailed Quote – You’ll receive a clear, itemized quote that outlines all labor, materials, and any additional services like furniture moving or floor leveling. The official invoice will be sent within 24 hours of the visit. Scheduling – Once approved, we work with your schedule to find the best start date and give you a clear timeline for the project. Prep & Installation – Our experienced team handles all necessary prep work and installs your new flooring with precision and care. Final Walkthrough – After installation, we do a final walkthrough with you to ensure everything meets your expectations and answer any questions. Follow-Up – We’re always available for post-installation support and take pride in building lasting relationships with our customers.
- What education and/or training do you have that relates to your work?
At Splendid Floors LLC, our team brings years of hands-on experience and industry-specific training to every project. We’ve worked in flooring installation and renovation for over a decade, mastering everything from subfloor preparation to precision cuts and clean finishes. We've also trained under experienced contractors and stay up to date with the latest techniques, tools, and materials in hardwood, laminate, and LVP installation. In addition to on-the-job experience, we regularly consult manufacturer guidelines and attend industry workshops to ensure every project meets both our high standards and the latest flooring best practices. Our team is fully insured, safety-conscious, and trained to deliver results that last.