FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are authorized dealers for any and all supplies and equipment we install. Our products purchasing policy is: any and all equipment purchased that have warranties available are handled strictly through the providers. Our service is guaranteed for life. Any malfunctioning or damage due to clients use or natural disaster is subject to associated fees. Any and all equipment purchased through the client/end user is 100% voided from our policy.
- What is your typical process for working with a new customer?
Ideally we like to perform a consultation before each project. This way, there are minimum to no hidden cost associated with the project. Once an estimate is generated (1-3 days), we call to establish a time a day to get started. The next step would be collecting all cost for material estimated for the project plus a 50% labor deposit. Finally, we began our installation process on the date agreed upon.
- What education and/or training do you have that relates to your work?
The owner of our company (DeAndre Wynn) has 10 previous years of employment with AT&T and has held 5 different tech positions. We are Google Nest Certified installers and dealers. We have been certified and trained in low voltage wiring, surveillance system installation and programming, TV installation, A/V system configuration and processing and we are vendors for several networks and associations.