FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our cleaners are fully insured and background checked and our work is backed by a 24-hour service guarantee. Also, we partner with a number of local businesses to provide a one-stop shop for home services, such as pressure washing, exterior window washing, junk removal, and more. Tell us about your next project. We're here to help!
- What is your typical process for working with a new customer?
Our process for working with new clients is designed to be smooth, personalized, and transparent: Initial Consultation: We begin with a detailed conversation to understand your specific needs, preferences, and any special requests. This helps us tailor our services to your expectations. Assessment & Service Customization: We may schedule an initial visit or request additional details about your space to assess the scope of work. Based on this, we provide a clear, comprehensive quote outlining the services and costs—without hidden fees. Scheduling: Once the details are finalized, we coordinate a convenient time to start, aiming to minimize inconvenience, meet deadlines and provide as seamless a process as possible. Professional Execution: Our trained team arrives promptly to deliver a high-quality detailed clean and final walkthrough with you to make sure everything is perfect before they leave. Ongoing Feedback: We encourage open communication and follow up after each visit to ensure you're happy with the results. At Eleganza Cleaners, we are committed to providing an exceptional, personalized, and stress-free experience. We look forward to working with you and exceeding your expectations on every visit.
- What education and/or training do you have that relates to your work?
To provide the best service and keep our clients and team safe, we have a few helpful requirements for everyone joining our team: Professional Experience: We look for team members who have at least two years of solid cleaning experience. This helps ensure they know effective cleaning techniques and can handle a variety of situations with confidence. Health and Safety: It’s important that our employees understand workplace health and safety. They should be familiar with using cleaning products safely, practicing good ergonomics, and knowing how to prevent accidents. Time Management Skills: Since efficiency matters a lot in our industry, we prefer employees who can organize their tasks well. This way, they can finish their work on time and cover all areas thoroughly. Problem-Solving Skills: Sometimes unexpected things come up during cleaning. We want team members who can think quickly and handle surprises with confidence and resourcefulness. We find the best cleaners for our teams who can deliver top-quality cleaning and ensure a safe, friendly workspace for everyone.