Promise Of Restoration Cleaning Service

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Introduction

Our focus is quality. For I will restore the fortunes of the land as they were before, says the Lord. Jeremiah 33:11 Our focus is to restore and bring back peace within our customers home and cleanliness, after all cleanliness is next to godliness. We are very hardworking and trustworthy. I know being approched at home by a stranger could be scary, bothersome, or even uncomfortable, but we guarantee to communicate and contact each customer before and during traveling so that they could prepare for our arrival. Also we work to the best of our abilties to get to the job done regardless of pay rates and job circumstances. We will take our time and make sure you're 100% happy.

Overview

Hired 4 times

Background checked

2 employees

6 years in business

Business hours

Sun10:00 am - 10:00 pmMon9:00 am - 10:00 pm

Payment methods

This pro accepts payments via Cash.

Projects and media

40 photos

Projects and media

40 photos

Specialties

Cleaning method

,

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Good 4.2

5 reviews

5

80%

4

0%

3

0%

2

0%

1

20%

Ramont C.

Nov 13, 2020

I recommended her to all my friends

Xylona P.

Aug 27, 2020

Lisa H.

Aug 31, 2020

Great service.showed up on time and perform the job in a timely matter will use again thanks guy's for awesome service. Mrs hall😁

Raju N.

Sep 7, 2020

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Hired on Thumbtack

Details: 2 bedrooms • 2 bathrooms • Move out cleaning • Fridge cleaning • No pets in home • Just once

House Cleaning

Dena L.

Dec 3, 2020

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Hired on Thumbtack

Stay far away from this company! I was very clear about what I needed prior to hiring them. Their quote was 3x times what I received from others. She explained that they were more expensive because they stay until everything was done and that they do baseboards, walls, etc. and this is what sold me on using them. When they arrived (late), the very first thing that they said was that it wasn’t anywhere near as bad as what I described. I explained to them that the condition was extremely bad for me and that the cleaning had gotten behind due to my work schedule. They were nice and pleasant during the time they were there. They stayed about 12 hours and when they were done I admit that I was extremely tired and did not do a thorough check but I did notice some things that were not done and she agreed to come back at 8 AM. This is where the problems begin, I wake up and go into the kitchen and see that the floor is nasty, the baseboards had not been cleaned and the fan had not been touched. It’s 8 AM and they had not arrived so I called, no answer, I then text and send pictures of the things that had not been done, still no response. I then called again, and she answered and became extremely defensive, she first tried to tell me that I never said if I wanted her to come back which was absolutely nothing true. She even told me not to touch anything before she returned. She then tells me that they felt a way about me not being “appreciative” of the work that they did do, as if I shouldn’t be concerned about what they didn’t do. She goes on to say that some of the things that she did was not in her job description and that they stayed longer than what she planned. First, I was very clear about what I needed done and not one time did she tell me it was not in her job description. Second, I hired her at a much higher cost because she told me that they would stay until everything was completed to my satisfaction. Last, although they did a good job on what they did complete, I still have every right to expect that they fulfill the entire job agreed upon. She then had the audacity to personally attach me by telling me that my house shouldn’t have been in that condition I’m the first place, which I found hilarious and extremely unprofessional. Hilarious because you insisted several times that it wasn’t bad at all, and unprofessional because this is your job, I would never insult a client in such a way. I always attempt to resolve an issue because I absolutely hate to leave negative reviews as I am a business owner and realize how difficult it is, but they were not at all interested in correcting the issues but seemed to take it personal that I wasn’t appreciative enough about the work that they did do. As I stated before, they were pleasant during the time that they were here, they did a good job on what they did do, but they what they didn’t do was completely unacceptable for someone in the cleaning business especially considering the amount that I paid them. This was an expensive lesson learned.

Details: 2 bedrooms • 2 bathrooms • Deep cleaning • Fridge cleaning • Oven cleaning • Laundry • No pets in home • Every week

Promise Of Restoration Cleaning Service's reply

Hi Miss Dena.... I'm so sorry that you were not Satisfied with our Services. You were so happy with our work that you tip us, right after we did a walk through last night twenty five dollars to be exact. The job we did for you will be posted today and the pics as well. I'm sorry that I missed you call this morning, those thirteen hours that we spent restoring your house had cause me to oversleep. Once I noticed that I missed your call, I reached out to you soon as I could witch was 8:05, You Proceeded to tell me about the problems that you had with our Services. You explained that we forgot one base board, A Fan that wasn't dusted , and some dust that was left behide after your floor was swept and mopped. I offered to come over, and take care of the issues that you had with our work. You declined our Services. We are sorry that you wer unsatisfied. We appreciate and respect our Clients and it upsets me that you unhappy with our services. Sorry that we couldn't resolve the issues. Have A blessed and Prosperous day Miss Dena.

House Cleaning

Credentials

Background Check

Maxine Mikell

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
My Business is ran by my Husband and I, we have been working together since the day we meet. We both wouldn't have it any other way, we love working together.... We are the dream team.
What education and/or training do you have that relates to your work?
I Graduated, I also have my LLC I have been cleaning every since I could remember. I believe that cleanliness is next to Godliness.

Promise Of Restoration Cleaning Service

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