FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Based on our research, we are not the least expensive (albeit not the most either) company in town, but we offer the best value. We spend on average 40 to 50% more time on each property and, therefore, are able to achieve a better result for our clients. If you would like to have a seamless, professional, and pleasant experience with the team you can trust, Tidy Rescue is your company. Especially if you are entrusting your parents' home or your vacation property or need a very detailed and high quality cleaning.
- What is your typical process for working with a new customer?
Our process is very simple! Just fill out the booking form on Thumbtack or on our website. Within one hour or less, an absolutely delightful staff member will e-mail you and confirm your appointment, as well as clarifying any special details, such as house size, special requests, etc. Then we show up and make your house sing. It's really that easy.
- What education and/or training do you have that relates to your work?
Tidy Rescue starts with experienced hires and our hiring process is very selective which means only the best candidates are selected as members of our team. Then as part of our on boarding process, all of Tidy Rescue's maids go through a multi-day intensive training program. Our training program provides the education that allows for our maids to maintain our high standards. Our employees receive training on the proper procedures and techniques for best cleaning results, how to properly use tools and cleaning products, how to prevent accidents at work, customer skills training with critical emphasis on timeliness, honesty and responsibility, among other key topics. We pride ourselves on equipping our employees to meet the high standards that provides Tidy Rescue with its exceptional reputation for honesty, quality, and professionalism.