I had a no show from the other guys I called and they showed up and got it done. Polite and fast and that's what I needed.
Did a really great job on short notice.
I needed help unloading my Uhaul and I would have gotten family members but it was 3 flights of stairs. They only had about an hour of work but they were quick.
We needed to hire someone with international shipping experience to load a 40 ft. container and this company was referred. They did an unbelievable job of packaging everything and loading the container and were very pleasant to work with.
I just had them pack a few them and load my POD but they were great! Nice and professional
It was my first time hiring anyone to move my stuff. They were on time and I helped out so it went pretty fast. They did pretty good and we're done in 2 hours.
They were much better than the last movers I used. Professional and efficient. I would use them again.
It rained all day and nothing went right but it wasn't the movers fault. They were great under terrible circumstances.
My other movers did not show up and I needed something last minute. They were already working across the street at another complex so they added me to their schedule and knocked out my move and less than two hours. They did a great job and they really saved my day. Thank you Total Moving!
Above and beyond. Very professional and fairly priced.
I read the reviews before I decided to hire anyone. The owner scheduled my move and he is very informative. A lot of the information about moving being regulated by the DOT and state and how things have to be shipped was unknown to me. I had a three man crew and they showed up on time. They made sure all of my stuff was packed right and they wrapped up everything else. They really did an excellent job! And now I know what a good moving company should be like!
Pretty good, but they charged me an extra half hour for going six minutes over, and worst of all they got broken glass from a previous move all over my sofa... It took forever to clean up, very dangerous.
The broken glass on this truck was unfortunately the result of the previous customer putting glass in the truck himself while attempting to help the crew. We discovered it after the fact. We NEVER knowingly accept unboxed glass for this very reason. ALL glass, electronics, and breakable items must be boxed.
In regards to the charges, you were billed from 4:55 to 8:06, which is 11 minutes over the hour. As a policy, we 'donate" 5 minutes and then start charging for the next billing period after that time. As the contract stated and as we explained before payment, partial billing applies, AND we reduced the rate on a SAME DAY MOVE to help you.
Our apologies for the broken glass again. We had 9 locations yesterday and worked 14 hours on all crews unfortunately, which caused us not to be able to properly clean trucks after each move, which is what we normally do.
Please call us in regards to any concerns and cleaning costs in reference to the sofa. 678-920-4828
Fast and efficient and on time. Couldn't have asked for more.
I did not hire, contacted for a quote, person on the phone seem to not want the job, was rude and he kept making unreasonable request. Such as charges for custom boxes, he also stated that items not in Factory packaging, yes factory packaging would be damaged or scratched. He hung up on me when I questioned the Factory Packaging request. Who keeps factory packaging? Be leary of any moving company who tells you they can't protect your items, furniture pads work just fine. I have moved from several states, 100's of miles several times moving many of the same furniture with minimal if any damage.
This customer is correct in ONLY one fact, WE DID NOT WANT HER JOB.
She twisted the facts of the call to make it look like "she didn't hire" but the fact is we told her that we do not and cannot accept NAKED UNPROTECTED ITEMS and have them be covered under our insurance policy.
This is a REGULATED industry. We don't make the rules...we just follow them. And contrary to her belief, furniture ARE NOT appropriate for ANYTHING but WOOD, LEATHER and other soft materials.
Our requirements are the SAME as UPS, the Posrt Office and ANY license carrier.
It doesn't matter who did it the wrong way or how many times because it is not covered by insurance if it isn't properly protected.
TV's have to be in the manufacturer's box or an equivalent shipping container.
You DO NOT wrap a flat panel tv in anything!
Artwork and glass must be boxed, not wrapped in cloth.
The Regulations clearly stat this here:
GEORGIA PUBLIC SERVICE COMMISSION GPSC MF/HHG NO. 2 SECTION I RULES & REGULATIONS GOVERNING THIS TARIFF
"Carrier not Obligated to Accept (i) Tender for shipment of an article not protected by packing, crating, wrapping, or servicing, does not obligate the carrier to accept an article so offered for transportation when such protection is reasonably necessary for the safe transportation of the articles."
Fragile articles such as show cases, wall cases, canoes, works of art, scenery, lighting fixtures, linoleum’s, statuary, marble slabs, mirrors, glass tops, pictures, paintings, models, antiques, and other similar articles which are easily broken or damaged, or articles upholstered or covered with material or fabric of a delicate nature or color, or other articles with delicate finishes which are easily soiled, torn, or damages, must be fully protected by boxing, crating
THIS IS WHAT IS REQUIRED.
Once this customer stated that "I don't want to pay for all that!" The conversation was over and we politely told her to find someone else because we would not accept the job.
Absolute Best!!! Was extremely professional and came at very short notice no problem.
Very professional. Came on time; no rest during moving; and made the moving a pleasant experience.
This moving company is very reliable! They were able to schedule me in on a short notice and I had an excellent moving experience. The gentlemen were very professional and took good care of my belongings. The owner explained everything to me the day before and the morning of the move. They did everything that they said they would do.
Move went well, Kenny and Ronnie did great, were courteous and kept on time. My only concern was my initial contact with Gerald was that he came off arrogant and condescending but reviews stated that the crew themselves are great so even though I hesitated I took a chance. One other thing, there was a $20 fuel surcharge that I was not told of until the day of the move and I just feel like most of the initial parts of the move could be more professional.
All charges related to a move are listed in the reservation. As part of the reservation process, a copy is sent to the customer before the call ends. In this case, the reservation WAS sent to the customer correctly. We always ask each customer to review it before they hang up and we call to confirm the job the day before the move. The charge was listed and the customer was informed.
ALL moving companies are authorized by the State of Georgia to charge up to 1 additional hour for truck preparation, driving to the location to start the job, returning to the office after the job, and clearing any trash and equipment off the truck. Most of the larger companies charge the full hour. Drivers have to be paid to drive a company vehicle and fuel costs are expensive.
"We have no need to rip off customers, especially not for "$20."
But most importantly, this industry is regulated by the State of Georgia and Department of Transportation. Everything we do is within the rules and regulations set forth for moving companies. Even the rates are governed by law for household goods moving.
Some customers may get the wrong impression when we are in the process of
explaining how things work. Which is understandable due to the fact that they get different stories from bootleg movers and individuals offering to perform services for half price. But there is only one way that licensed, regulated moving works, not numerous ways. And frustratingly, not everyone listens or even cares to hear the process.
However, we are required by law to explain everything that we explain to each customer. Apparently, not many services are explaining anything and are just intent on booking the job. If a customer can afford a "real" moving company, there usually is no better choice than us. And most customers who can afford us and use us, never use anyone else.
Best moving company I've ever used. Nothing was broken, very professional staff. I highly recommend these guys -- in fact I've already made a referral.
The guys were a little to personable. Asked for tips before I could even think about it. Other than that, it was an okay move.
It seems that there was a misunderstanding regarding what you heard. As part of the booking process, we explain our tip policy to all customers. And as we stated on the phone with you that most customers tip and it is acceptable to tip and that we recommend that you give each person their money individually if you decide to do so. We also explained that tipping is not a requirement. Most a stab Lish mints in the service Industry are requiring that customers tip these days. Even waffle house requires a Mandan Tory tip for carry out orders and most restaurants and other types of service providers and it in even if you do not know it. We did not in anyway intend for you to be offended or for you to get the misunderstanding that tips are mandatory because they are not. But we simply explained our policy and we also tell customers they can tip on their credit cards or they can tip in cash.we provide this information as a guy in order to assist you with budgeting your move and some people are simply too embarrassed to ask about the tip policy so we simply explain it for them as part of the scheduling process. But once again we apologize for me any misunderstanding.
The team was sent 4 hours late and we could only use them for packing since it was too late to load everything and deliver to new house. Very nice crew although we were disappointed with the timeline.
Mr. Hart was a good customer, but mistaken in stating that we were late. He called for services on the night before he needed to move. We explained that we did not have any morning availability and that he would be a second customer for one of our moving crews and we could get to him after the first customer is finished. We explained that we may have a crew available around 2pm, but that moving jobs continue until finished and everyone has to wait their turn. He scheduled with this understanding.
Well, Sat is the busiest day of the week for moving AND it rained. So that delayed jobs from finishing early because the law does not allow us to force employees to execute moving jobs in the rain. We kept in contact with him during the entire process. Also, we had to travel over 40 miles from the Dunwoody job to Fayetteville and traffic was at a stand still because of a few hundred thousand extra people going to downtown and Midtown for Gay Pride weekend.
Regardless, we would not have been able to pack the contents of an entire 3 bedroom house and load and unload a truck all in a few hours on the same day, which is what Mr. Hart wanted.
Expectations have to be reasonable to began with and we did the best that could be done under the circumstances.
This was a last minute move, and we were very fortunate that this company was available to help us move. The owner was nice, just very informative of the DOT laws and everything the layperson really does not need to know about. The movers showed up on time & were extremely friendly. The rate was excellent- and we had absolutely no complaints. Our items were handled with care- they even carried the washer and dryer upstairs to save our hardwoods. I couldn't be any happier with our service and will definitely Refer them to friends.
3 guys for 3 hours. moved out, across town and in without a scratch. fantastic attitudes!! sorry guys, wish i could remember your names or else i'd give ya props publicly!
Extremely professional... Very honest... No nonsense... No hidden fees or last minute "add on" charges... Expert at packing and moving... On time... Finished ahead of schedule... I was completely surprised by the quality of the service... HIGHLY recommend this company and I do not every recommend anyone for anything.
Completely on their own schedule, own agenda. No sense of urgency for the job. No regard for the customer.
Here is what happened: they show up an hour late. I had everything very organized and practically completed for them. Their only task was to move the heavy items that I could not get on my own. After looking over the items and route needed to transport, they quoted me at 2.5 hrs. It's a studio apartment with very little furniture. My only specific instruction was to wrap the couch and side tables to prevent any scratches. Since the job is paid by the hour, not the amount of furniture, this is crucial. It took them 4 hours. That is double what I had been told. In addition, my table and bed were put back together incorrectly. They, and their boss have been notified multiple times over the past week. No response after the assigned employee missed 2 scheduled appointments to reassemble my furniture. That was more of my time wasted. My table cannot stand on four legs and my bed frame was put together wrong but absolutely no effort has been made to fix this.
The only positive point about the company is that they were able to move me on short notice, but from what I see that should have been a sign that they were not being hired elsewhere.
When you hire a company, you expect the job to be done right. I worked with them, communicated plans effectively yet I'm left completely unsatisfied. I hope this review helps future customers make an informed decision.
Ashley Newman has one legitimate complaint: There was an assembly problem with her bed and it needed to be addressed.
However, her schedule and ours conflicted and when we were available to address the issue, she was at work. We attempted to come out today and she replied "Just fuck it..I'll do it myself." She further stated that she works 5 days a week and commutes 2 hours everyday and that she didn't want to waste her weekend time on us. At this point, she hung up.
Now, let's address the untruthful part of her complaint. First, she called at the last minute ad requested ASAP service. The busiest time of year in the moving industry is right before July 4th and right after, and always the end of the month.
Her move was scheduled for June 29 at the last minute. This is the WORST time to move.and no one wants to wait on the customer in front of them. We received numerous calls from customers who tried to hire help from Craigslist but no one showed up and we fit them in at the last minute.
As we tell ALL customers, we DO NOT have appointment times, but we have appointment ranges. Four separate moving crews leave the office in the morning and go from customer to customer. The first customer has a 1 hour window and everyone after that has a 3 hour window or 4 hour window to arrive during the busiest moving periods, As we stated to her and ALL customers, we DO NOT guarantee that we will arrive at a certain time and if we fit you into the schedule, we do not guarantee anything but service on that day. We were not late for her job.
Second, Ms. Newman NEVER received a binding estimate of 2.5 hours for her move. We have no way of knowing how long a move will take and state regulations (D.O.T. & Department of Public Safety) REQUIRE hourly billing for LOCAL moves.
As a practice, we tell ALL customers that your move time is determined by the circumstances more than the content. In her case, she moved from a location with an elevator to a Buckhead highrise with an elevator.
. NO BREAKS were taken by her moving crew and she had Kenny and Donnelle, two of our fastest people. However, long hallways, slow, small elevators and everyone trying to move at the same time is NEVER good and that's what we encountered here.
We completed over 60 relocations in less than 3 weeks and these men worked 20 days straight without a day off, working 12 hours daily on some occasions.
At the conclusion of Ms. Newmans move, she was asked if everything was fine and she stated that it was good. The crew then left.
We sincerely regret that she was dissatisfied with service because we take pride in providing the best service in Atlanta. However, when we attempt to correct the matter and you are TOO BUSY or tell us "Just FUCK IT! " what are we expected to do?????
On time. Efficient. Good communication.
Total Moving Services was great! The guys were super nice and very professional. They spent a great deal of time wrapping all our belongings to ensure nothing would get scratched or break in transit!!
Making the appointment was a breeze - Gerald was very helpful. We had a very nice crew (Frank, Todd and Darrell). They were efficient and friendly and treated our modest belongings as if they were expensive. These guys know their stuff. I would definitely use them again because I know my things will be taken care of!
Absolutely outstanding experience... from the initial intake phone call to the very end. The three movers were punctual, courteous, efficient, and helpful, taking care with every piece as if it were there own. Would recommend Gerald and his team to anyone.
The guys were fast, outgoing, and pleasant to be around. They also got the job done super fast! I was very impressed with their professionalism. I would definitely use them again!
Great guys, awesome service. Very fast and professional. I've hired a lot of movers in the past and these are by far the best ones - well priced too
They were on time, very professional, and got the job done fast. I highly recommend Total Moving Services
These guys did a move for me on yesterday, they were very professional and got the job done fairly quickly.
I will use them again and refer them to friends.
Showed up early, finished the job in record time, courteous and professional. Thank you, Chambers and Frankie!
Gerald, the owner is not customer friendly at all. He was rude, abrupt and interrupted me while I was talking. He promised the guys would show up at 1pm. The crew called and said they were running late by 30 minutes (which is ok) and they were apologetic for the delay. Gerald called at 2:15 to say they would be there at 2:30 (90 min is a bit much for an hour long job). He never once said sorry or struck an apologetic tone. He acted like it was my fault and was in a hurry to get off the phone because he had a lot of jobs lined up and cut me off mid sentence. His crew in the other hand were super nice guys when they did actually show up. They took care of business, were courteous and professional.
Thanks to Gerald and his attitude, I will never use these guys again!
We new we had a problem from the very first conversation here, so lets get into the details.
We have a non-English speaking customer who only wants to spend $100 and wants "immediate" same day service and does not want to wait.
We do not have translators and when our lines are full of customers waiting on the phone, if you cannot understand English, we will not have everyone on hold because you don't understand. So YES, we did tell you that we had lines on hold and did end the call AFTER repeating for the 3RD time the exact same thing!
"Vish" is a foreign customer who apparently did not understand what we told him.
More importantly, this was a very busy Friday afternoon and the moving crew for his job is trying to work as quickly as possible to finish with the previous customer so they can get to him.
And to address his misstatement of fact that we "promised" him a specific time, that is totally false. We NEVER promise a time to any customer and that was explained to him repeatedly.
If you are the 1st customer, the arrival window is 1 hour.
If you are requesting afternoon service, you have a 3 hour window for arrival and the crew calls you when they are heading your way.
Vish requested afternoon around 1pm. We explained to him REPEATEDLY that previous customers has to be serviced first. We OFFERED him a morning appointment but he declined. If you call at the last minute and request SAME DAY SERVICE on a FRIDAY AFTERNOON in Atlanta, you wait your turn.
His SOLE COMPLAINT is that he did not want to wait his turn, which is very inconsiderate of the customer in front of him.
Our policy is the same as Comcast, At&t and ALL service providers. (At&t has 12 hour appts. Atlanta GAS has 24 hr appts.)
We do not have employees sit around off the clock to wait for someone to call
for a job. Moving crews leave our office in the morning and go from job to job.
If you call at last minute, wait your turn and we will be there as soon as we can get there.
We explained this over and over and over, but Vish couldn't seem to understand.
Anyone who drives on a regular basis in Atlanta knows what Friday is like on the highway. We did EVERYTHING that we could have done to satisfy this customer, but his expectations were totally unrealistic.
Additionally, we did him a HUGE favor by accepting a $100 moving job.
The customer behind him was the Sparks Family, (The family of an ex professional boxer who spent over $20,000 with us in the last 2 years moving several homes out of state) and they waited patiently.
Needless to say, Vish conceded that service was good but he did not not like to wait. He declined an earlier time, so we had an obligation to the customer before him to complete their job first. In regards to his in ability to comprehend
basic English, you cannot do business if you cannot understand the language.
If we were in his country and didnt speak the language, I seriously doubt if they would try to explain as many times as we did what the terms and conditions of the job were.
I used Total Moving Services to move a 1 bedroom home on 11.30.13. I moved about 10 miles from my old place. I was initially given a quote for 2 men and a truck for $75/hr. ( 2 hrs. minimum) for the things that I needed to move for a total of $150.00.
On moving day, I was given a quote of $75/hr. with a $20.00 gas charge. I was not told anything about a gas charge in my quote on Thumbtack at all. There wasn't much I could do about price on moving day. 2 men and a truck arrived and packed my stuff pretty quickly. They were both friendly and professional and got to work. There was one guy that was faster than the other. My stuff was wrapped in blankets and shrink wrap for protection. The packing of my stuff was faster than the unloading at the new location.
Upon arrival at the new location, one of the guys knew someone in the neighborhood and stopped to talk to him for a minute. I was thinking "time is money", but decided not to say anything. The overall moving took 3 hours instead of 2 like I was quoted. There was a 3rd guy that was overseeing the packing of my stuff that started to help out too. One thing that I did appreciate was the owner calling me to let me know that the move was going to take longer than I was quoted. He asked me if there was a specific budget that I wanted to stay in and I advised yes. He then called the guys to make sure they would be finished in my budget time. I ended up paying $250.00 and gave them a $10 tip for a total of $260.00.
Overall, I was satisfied with the service and the professional demeanor of the two men that did the move. I would hire them again.