IF YOU FIND ANY MOVING COMPANY WITH LOWER RATES FOR THE SAME SERVICE AND HAVING THE SAME CREDENTIALS AS US, AND THEY ARE AVAILABLE ON YOUR MOVE DATE, WE WILL PAY FOR YOUR MOVE!!!!!!
(Subject to Restrictions & Verifications)
“The Solution To ALL Your Moving Needs!”
IF YOU FIND ANY MOVING COMPANY WITH LOWER RATES FOR THE SAME SERVICE AND HAVING THE SAME CREDENTIALS AS US, AND THEY ARE AVAILABLE ON YOUR MOVE DATE, WE WILL PAY FOR YOUR MOVE!!!!!!
(Subject to Restrictions & Verifications)
hired 213 times on Thumbtack
Call Total Moving Services, and let us show you why we are rated number one!
Please call us for quotes.
If you find any moving company with lower rates for the same service and having the same credentials as us, and they are available on your move date, we will pay for your move! (This will be subject to restrictions and verification of availability, commercial business address, commercial general liability and cargo insurance, etc.)
We offer high-quality local and long-distance relocation services at discount prices for both residential and commercial customers. We only use clean furniture pads, and we protect hardwood and marble floors, walls, and doors.
Our services include the following:
* Professional Moving
* Moving Labor Services
* Professional Truck Loading
* Delivery Services
All Total Moving Services' employees are professionally dressed and professionally trained to address all your moving needs. We carry $1 million worth of commercial liability and cargo insurance, which allows us to provide services in office buildings and high-rise apartment and condominium communities unlike most of the competitors.
Our customers include The Federal Bureau of Alcohol, Tobacco and Firearms, Fulton County Jail, Scottrade, Morgan Stanley, and Menlo Worldwide, and thousands of families and individuals in and out of Atlanta. We provide services for U-Haul customers, pods, pack rat, and several national moving labor brokers.
Unlike street corner labor or bootleg movers (fake companies without an office, license or insurance) offering half-priced moves, we are fully insured and have background-checked employees.
We are certified by the American Moving Labor Professional Association, and we are long-distance relocation agents for several van lines.
What we offer are the following:
* 24-hour climate and non-climate controlled storage facility
* Full-service moving and packing
* Labor-only services -- truck loading and unloading
* Furniture and appliance delivery
* Local and long-distance moving
* Furniture shipping to all states
We accept all credit cards.
Total Moving Services is the number one rated small moving company in Atlanta!
2175 Piedmont Road, NE, Suite B-4
Atlanta, GA 30324
They were awesome! I definitely will use them again!
The guys were super nice and service was great. I couldn't ask for more.
I hired someone with a cheaper price but when they showed up they smell just like they had got through smoking marijuana before they knocked on the door so I canceled that. I was afraid I could not afford this company even though I had heard about how good the service is but it wasn't that bad in the long run. They came out on the same day after I sent the weed head home and they did a excellent job. But the nice thing is that these guys were in uniform they were clean-cut and they didn't even have a tattoo on them which was a pleasant surprise.
Fast and efficient and on time. Couldn't have asked for more.
The guys were wonderful! We worked all day and part of the night and it was the most pleasant move I have ever had. I was very impressed that they were prepared so well for this move. They had they're own Gatorade Cooler and bought they're own lunch. I HATE smokers and none of the crew smoked so I was very delighted with my crew and the service
They did a great job!
My company paid for my move so I had to hire someone with a high level of insurance and Workman's Comp. Ins. I was surprised to see how many people DONT have it.
Total Moving did a great job and the crew of Todd, Brandon and Kenny were the best I have ever seen. Clean-cut and courteous was what I looked for in deciding who I was letting in my house. These guys had the right insurance and really impressed me with their high standards and level of service. I don't like feeling "uncomfortable " in my own home (I have a wife and kids also). And the fact that nothing was damaged and they left the work areas clean really put the icing on the cake! Thank You So Much!
I always use them and they have always been great!
They did about as good as they could do in the rain. They made sure my stuff didn't get wet either. That's all I cared about
They did an excellent job! They were quick and didn't even get a scratch on anything. This is my second time using this company and the service was great on both occasions.
I just needed my truck loaded and they did a wonderful job. I had to take pictures of how they loaded it because it was sooo unbelievable!
I wasn't expecting anything perfect but when we unloaded in Ohio, NOTHING was broken! It looked just like it did when we left. They were like Tetris Masters or something!
Todd & Donnell were great! Thank you sooo much!
I have never had movers this good! Zero damages even with a lot of fragile items. Thanks to Todd, Donnell , and Kenny for a wonderful job!
I didn't pick a good day to move but the guys were super nice and didn't let a rainy day stop them. Luckily, nothing was ruined and they covered my floors so it didn't get messy. I hope I never move again! But if I do, I will call you guys. Thanks!
I was very impressed with their service. Arrived on time and within my budget. The workers were polite and knew their stuff!
I work in the insurance industry and I wanted to see what
type of service and insurance claims this company had so I requested a certificate of insurance and I just happened to know someone at their insurance company. To my surprise they did not have any damage claims this year.
I called 4 companies and they were the last call I made. I didn't tell them I was in the insurance industry. Unlike the other companies I called, they told me EVERYTHING must be either boxed, crated, or wrapped up if their insurance was going to cover it. I knew that everything they told me was honest and accurate. We don't pay claims in the insurance industry if a customer is moving stuff that is unprotected and it breaks.
They seemed to be the most knowledgeable about the process.
I spent well over $2000 for this move and I am delighted with the service because I had a lot of crap that was expensive. A lot of glass, artwork, hardwood floors and curved tv's and none of it was damaged. They even washed furniture pads for my move, which one else offered to do.
If you can afford them, they are extremely good, but if you are looking for something cheap, they're not it. But, I got my money's worth. The crew was polite and worked hard for 2 days straight without complaining. Even though it was almost 100 degrees.
Thanks to Todd, Kenny, Frank and Brandon.
You guys were awesome!
Thank you for your review. We wanted to take this opportunity to address the cost issue you brought up.
By "industry standards" we are not expensive. If you call any of the major moving companies, our parent company, Peachtree Movers, Mark the Mover, Buckhead Movers, or Two men & a Truck, ALL of them charge more per hour and offer less in terms of service. They ALL use sales people who try to sell you additional insurance and charge valuation charges inn addition to the move fees. Your move with Peachtree Movers would have cost over $2800 and the service would not have been better.
I worked at Peachtreee Movers for over 5 years and at Two men and a Truck and Mark the Mover, so we are well aware of what people pay for the top name moving companies. We are $20-$30 per hour cheaper than all of those names and we don't use sales people to get you to get additional services that can add 20 percent or more to the cost of your move.
However, if you compare our prices to just a "guy with a truck" who does it on the side, that is a "bootleg mover" not a "moving company." And while bootleg movers are CHEAP, they are illegal. They do not have insurance, permits, good equipment, or workman's comp. or pay taxes.
We simply cannot compete with those prices. Nor do we want to. We offer a premium service to a customer who can afford it.
We wash furniture pads because it is unsanitary not to. Bacteria, fungus, and other types of contamination are spread with furniture pads going from customer to customer, and surprisingly, some people and homes are filthy.
Even worse, Bed Bugs and insect eggs can be transferred into your home from those CHEAP bootleg movers and their filthy furniture pads that they never wash (IF they even use furniture pads).
In regards to how we move things, there is not a single licensed carrier who accepts "naked" cargo for shipping.
UPS will NEVER bring you any thing open and unprotected, nor will Federal Express or the Post Office, because they cant.
Because this industry is regulated by government, we just simply follow the rules, but that is what some people hate because they are used to people who don't care about the rules and who offer cheap, low quality services.
We have seen dozens of companies and bootleg movers come and go in our 9 year span as a separate company from Peachtree Movers. Some went to jail for bootlegging, some were shut down by government for violations and some went broke because they were to cheap to turn a profit.
We have been very successful only because we make money and we follow the rules. A person who you can't make money off is not a customer.
We offer excellent service for a fair price, meaning we are not the cheapest, nor the most expensive, but we offer the highest quality of service for your money and we are honest. If you want cheap service or someone who will transport goods improperly, we are not the company for you.
Just unloaded a truck for me but they finished faster than I thought. I would have done it myself but its too hot.
The other guys I hired canceled on me at the last minute and did not even answer the phone when I tried to call them back. Total Moving really saved my butt. They came out on short notice did not damage anything and finished in record time. The guys who did not show up did offer a much better price though. LOL but I guess you get what you pay for.
I hate moving but these guys made the experience a lot easier. I was very concerned about all of my breakable items but the guys made sure everything was packaged properly before it even went on the truck. I made it through the move with no damages! If I ever move again, I'll call you guys.
I did not hire, contacted for a quote, person on the phone seem to not want the job, was rude and he kept making unreasonable request. Such as charges for custom boxes, he also stated that items not in Factory packaging, yes factory packaging would be damaged or scratched. He hung up on me when I questioned the Factory Packaging request. Who keeps factory packaging? Be leary of any moving company who tells you they can't protect your items, furniture pads work just fine. I have moved from several states, 100's of miles several times moving many of the same furniture with minimal if any damage.
This customer is correct in ONLY one fact, WE DID NOT WANT HER JOB.
She twisted the facts of the call to make it look like "she didn't hire" but the fact is we told her that we do not and cannot accept NAKED UNPROTECTED ITEMS and have them be covered under our insurance policy.
This is a REGULATED industry. We don't make the rules...we just follow them. And contrary to her belief, furniture ARE NOT appropriate for ANYTHING but WOOD, LEATHER and other soft materials.
Our requirements are the SAME as UPS, the Posrt Office and ANY license carrier.
It doesn't matter who did it the wrong way or how many times because it is not covered by insurance if it isn't properly protected.
TV's have to be in the manufacturer's box or an equivalent shipping container.
You DO NOT wrap a flat panel tv in anything!
Artwork and glass must be boxed, not wrapped in cloth.
The Regulations clearly stat this here:
GEORGIA PUBLIC SERVICE COMMISSION GPSC MF/HHG NO. 2 SECTION I RULES & REGULATIONS GOVERNING THIS TARIFF
"Carrier not Obligated to Accept (i) Tender for shipment of an article not protected by packing, crating, wrapping, or servicing, does not obligate the carrier to accept an article so offered for transportation when such protection is reasonably necessary for the safe transportation of the articles."
Fragile articles such as show cases, wall cases, canoes, works of art, scenery, lighting fixtures, linoleum’s, statuary, marble slabs, mirrors, glass tops, pictures, paintings, models, antiques, and other similar articles which are easily broken or damaged, or articles upholstered or covered with material or fabric of a delicate nature or color, or other articles with delicate finishes which are easily soiled, torn, or damages, must be fully protected by boxing, crating
THIS IS WHAT IS REQUIRED.
Once this customer stated that "I don't want to pay for all that!" The conversation was over and we politely told her to find someone else because we would not accept the job.
These guys were awesome! Thanks to Todd, Brandon and Kenny! I couldn't have done it with out you! I will be referring you.
Absolute Best!!! Was extremely professional and came at very short notice no problem.
I picked this company because of their price matching policies and I every time I found a lower price, the cheap guys didn't have any business address or reviews were crappy. I guess you get what you pay for. Overall, I'm satisfied.
We offer a "Best Price Guarantee" or we will move you for free.
However, it MUST BE A MOVING COMPANY and not "bootleg movers."
If you find a "company" with a lower price and the same credentials as us,
let us know and we will work for FREE!
(Meaning they have an A+ Better Business Bureau Rating, 2 million dollars worth of commercial general liability and cargo insurance and workman's comp. ins, offering the same quality of service)
NO ONE has succeeded because NO SUCH COMPANY EXISTS.
The cheaper prices are ALWAYS BOOTLEG MOVERS.
Because this is a government regulated industry, ALL of the companies operate from the same operations manual, with has a range of rates in it.
Our pricing has "Always" been in the lower range of regulated rate pricing, while our pay to employees has always been in the highest in the industry.
We strive to provide "VALUE." Meaning we provide excellent service for a fair price.
However, "Good Service is not cheap, and Cheap Service is not good."
Thank You For Your Business!
Was able to do same day when the others guys I thought I hired didn't even show up! Thanks!
Very professional. Came on time; no rest during moving; and made the moving a pleasant experience.
At first I was just glad to find someone to move me on Sunday that is actually a real company (most of the offers I got on thumbtack were from bootleg operations).
But these guys were waaaay better than I expected. All my things were protected and nothing was damaged. I will definitely refer them to friends.
Thank You For Your Businesss & Review!
We are trying to influence more customers to participate in the review process. And Yes, most of the offers people get on Thumbtack do not come from REAL moving companies. Always look for the following when choosing a service provider:
1. Commercial Business Address - Moving companies CANNOT be operated
from a home or an apartment because moving trucks cannot be housed
2. Better Business Bureau profile - While the BBB does rate anyone who
charges for a service even if it is not a legal business, you can usually see
complaints about illegal operators followed by a failure to respond to BBB
3. Certificate of Insurance (COI) Required by GA law to operate and should
be available for customer to see
I live with a roommate and we each choose a different company from Thumbtack. My roommate wanted to be cheap but I have a lot of glass and breakables and I really liked what I saw at Total Moving's website and how they explained everything in detail on the phone. Well...long story short, my roommate ended up with damage on several items and a wall and I had none! I am sooo happy that I hired these guys!
My move took 3 days and I wasn't expecting perfection. I was prepared for a few bumps and bruises. But, somehow this company performed a damage free move with 4 26 foot truck loads of very expensive stuff. I don't know how they did it, but I'm glad I choose them instead of the cheaper companies.
Total Moving Services did an outstanding job moving us from Atlanta to Blue Ridge. The crew was professional and very courteous and they took great care of our belongings! Gerald was accomodating in every way! I plan to use them them again for another move coming up in the near future. You will not be sorry if you use this company. A+
Most of our customers don't bother with reviews unfortunately, but its always nice to be appreciated for excellent service.
We have completed over 10,000 relocations and we have the lowest percentage of damages per moves in the industry.
But regardless, most people still din't like to bother with the review process.
Mrs. Prante's family is the perfect example of what a wonderful customer is
. We take pride in providing the the best service in the industry and we know its not cheap, but if you are the type of person who does not settle for less, we are the company of choice in Buckhead and North Atlanta.
Thank You & Family For Your Business!
Total Moving Services
2175 Piedmont Rd Ne
Bldg. B, Suite 4
Atlanta GA 30324
This moving company is very reliable! They were able to schedule me in on a short notice and I had an excellent moving experience. The gentlemen were very professional and took good care of my belongings. The owner explained everything to me the day before and the morning of the move. They did everything that they said they would do.
Highly recommend. These guys responded the same day and arrived within 2 hours of the initial request. The movers worked quickly and efficiently, and they were careful to avoid any damages. Great price for quality work.
Move went well, Kenny and Ronnie did great, were courteous and kept on time. My only concern was my initial contact with Gerald was that he came off arrogant and condescending but reviews stated that the crew themselves are great so even though I hesitated I took a chance. One other thing, there was a $20 fuel surcharge that I was not told of until the day of the move and I just feel like most of the initial parts of the move could be more professional.
All charges related to a move are listed in the reservation. As part of the reservation process, a copy is sent to the customer before the call ends. In this case, the reservation WAS sent to the customer correctly. We always ask each customer to review it before they hang up and we call to confirm the job the day before the move. The charge was listed and the customer was informed.
ALL moving companies are authorized by the State of Georgia to charge up to 1 additional hour for truck preparation, driving to the location to start the job, returning to the office after the job, and clearing any trash and equipment off the truck. Most of the larger companies charge the full hour. Drivers have to be paid to drive a company vehicle and fuel costs are expensive.
"We have no need to rip off customers, especially not for "$20."
But most importantly, this industry is regulated by the State of Georgia and Department of Transportation. Everything we do is within the rules and regulations set forth for moving companies. Even the rates are governed by law for household goods moving.
Some customers may get the wrong impression when we are in the process of
explaining how things work. Which is understandable due to the fact that they get different stories from bootleg movers and individuals offering to perform services for half price. But there is only one way that licensed, regulated moving works, not numerous ways. And frustratingly, not everyone listens or even cares to hear the process.
However, we are required by law to explain everything that we explain to each customer. Apparently, not many services are explaining anything and are just intent on booking the job. If a customer can afford a "real" moving company, there usually is no better choice than us. And most customers who can afford us and use us, never use anyone else.
The crew of three men arrived in a timely manner, we're courteous and careful, strong enough to move some heavy things, worked continuously for 3.5 hours, and did a good job of loading the truck. I would hire them again.
Peace of mind from start to completion. Job done same day as request for service. Job completed efficiently and without error of any kind. Experienced employees minimized risk for damage to item and did not compromise on their own safety in doing so. Though job was completed without complication, I respected that the owner acknowledged realistic chance that job might not be do-able, due to certain parameters (which turned out to be negligible in the end).
The movers were early, very professional, efficient, and completely willing to work within my budget. Communication was exceptional from start to finish throughout the process. Not only would I recommend these guys to others; going forward they are my preferred moving company.
TMS moved me from downtown Atlanta to Woodstock. I had no worries or concerns at all. The three gentlemen came in and did there job very professional. They packed all my items and disassembled all the necessary furniture (bed, dining table, etc.) very efficiently. Once we arrived, they unloaded very quickly and put all my belongings in there correct places inside the new house. In addition, reassembled my furniture which I must say he did a heck of a job because we have a complicated bed set. Nothing at all scratched or damaged. I would definitely recommend.....
My company manages commercial and residential real estate and we have seen it all from the best to the worst in moving companies but I have to say this company was the best.
We talked to quite a few companies, including some here that we found out were not even real companies. We couldn't have been happier with our decision. We visited their facility because we wanted to see who we were dealing with since this was a big long distance move. Needless to say, we were very very impressed by their operations and the quality of service was excellent.
Thanks to Donnell, Kenny, Todd and Gerald for your service. You have all of our future business.
this company was much better than I expected. I have worked as a supervisor at UPS for 15 years so it's very hard to impress me. It's refreshing to see somebody in the industry do things the right way. We have a rather large house and we had 2 full 26 foot truck loads of stuff. They protected all of the items properly, and protected my hardwood floors and doors and banisters and I really did not expect to have such a good experience with no damages whatsoever.this is probably as good as it gets and I would recommend them to anyone who needs excellent service.
Best moving company I've ever used. Nothing was broken, very professional staff. I highly recommend these guys -- in fact I've already made a referral.
The guys were a little to personable. Asked for tips before I could even think about it. Other than that, it was an okay move.
It seems that there was a misunderstanding regarding what you heard. As part of the booking process, we explain our tip policy to all customers. And as we stated on the phone with you that most customers tip and it is acceptable to tip and that we recommend that you give each person their money individually if you decide to do so. We also explained that tipping is not a requirement. Most a stab Lish mints in the service Industry are requiring that customers tip these days. Even waffle house requires a Mandan Tory tip for carry out orders and most restaurants and other types of service providers and it in even if you do not know it. We did not in anyway intend for you to be offended or for you to get the misunderstanding that tips are mandatory because they are not. But we simply explained our policy and we also tell customers they can tip on their credit cards or they can tip in cash.we provide this information as a guy in order to assist you with budgeting your move and some people are simply too embarrassed to ask about the tip policy so we simply explain it for them as part of the scheduling process. But once again we apologize for me any misunderstanding.
The team was sent 4 hours late and we could only use them for packing since it was too late to load everything and deliver to new house. Very nice crew although we were disappointed with the timeline.
Mr. Hart was a good customer, but mistaken in stating that we were late. He called for services on the night before he needed to move. We explained that we did not have any morning availability and that he would be a second customer for one of our moving crews and we could get to him after the first customer is finished. We explained that we may have a crew available around 2pm, but that moving jobs continue until finished and everyone has to wait their turn. He scheduled with this understanding.
Well, Sat is the busiest day of the week for moving AND it rained. So that delayed jobs from finishing early because the law does not allow us to force employees to execute moving jobs in the rain. We kept in contact with him during the entire process. Also, we had to travel over 40 miles from the Dunwoody job to Fayetteville and traffic was at a stand still because of a few hundred thousand extra people going to downtown and Midtown for Gay Pride weekend.
Regardless, we would not have been able to pack the contents of an entire 3 bedroom house and load and unload a truck all in a few hours on the same day, which is what Mr. Hart wanted.
Expectations have to be reasonable to began with and we did the best that could be done under the circumstances.
This was a last minute move, and we were very fortunate that this company was available to help us move. The owner was nice, just very informative of the DOT laws and everything the layperson really does not need to know about. The movers showed up on time & were extremely friendly. The rate was excellent- and we had absolutely no complaints. Our items were handled with care- they even carried the washer and dryer upstairs to save our hardwoods. I couldn't be any happier with our service and will definitely Refer them to friends.
Amazing job done by some very conscientious and professional people! Th move went smoothly as just as expected. The men showed up on time and worked quickly and efficiently. I can not recommend them highly enough!!! Will definitely use them in the future if needed.
Did an awesome job! Finished very quickly, hard workers, and very professional. Highly recommend!! Gerald the owner was awesome and very accommodating as well!
Best moving company in town. Highly recommended. Gerald's team is very professional. They have over 20 years of experience. Move was very quick. I did not have to lift a finger. They also made sure I was satisfied with the placement of my furniture. Will definitely be calling them for my next move.
3 guys for 3 hours. moved out, across town and in without a scratch. fantastic attitudes!! sorry guys, wish i could remember your names or else i'd give ya props publicly!
Extremely professional... Very honest... No nonsense... No hidden fees or last minute "add on" charges... Expert at packing and moving... On time... Finished ahead of schedule... I was completely surprised by the quality of the service... HIGHLY recommend this company and I do not every recommend anyone for anything.
Kenneth and Leonard were AMAZING!! Fast, efficient, accommodating, reliable, and very nice!! If you need a moving service look no further! These guys are awesome! Affordable prices and great customer service!
Completely on their own schedule, own agenda. No sense of urgency for the job. No regard for the customer.
Here is what happened: they show up an hour late. I had everything very organized and practically completed for them. Their only task was to move the heavy items that I could not get on my own. After looking over the items and route needed to transport, they quoted me at 2.5 hrs. It's a studio apartment with very little furniture. My only specific instruction was to wrap the couch and side tables to prevent any scratches. Since the job is paid by the hour, not the amount of furniture, this is crucial. It took them 4 hours. That is double what I had been told. In addition, my table and bed were put back together incorrectly. They, and their boss have been notified multiple times over the past week. No response after the assigned employee missed 2 scheduled appointments to reassemble my furniture. That was more of my time wasted. My table cannot stand on four legs and my bed frame was put together wrong but absolutely no effort has been made to fix this.
The only positive point about the company is that they were able to move me on short notice, but from what I see that should have been a sign that they were not being hired elsewhere.
When you hire a company, you expect the job to be done right. I worked with them, communicated plans effectively yet I'm left completely unsatisfied. I hope this review helps future customers make an informed decision.
Ashley Newman has one legitimate complaint: There was an assembly problem with her bed and it needed to be addressed.
However, her schedule and ours conflicted and when we were available to address the issue, she was at work. We attempted to come out today and she replied "Just fuck it..I'll do it myself." She further stated that she works 5 days a week and commutes 2 hours everyday and that she didn't want to waste her weekend time on us. At this point, she hung up.
Now, let's address the untruthful part of her complaint. First, she called at the last minute ad requested ASAP service. The busiest time of year in the moving industry is right before July 4th and right after, and always the end of the month.
Her move was scheduled for June 29 at the last minute. This is the WORST time to move.and no one wants to wait on the customer in front of them. We received numerous calls from customers who tried to hire help from Craigslist but no one showed up and we fit them in at the last minute.
As we tell ALL customers, we DO NOT have appointment times, but we have appointment ranges. Four separate moving crews leave the office in the morning and go from customer to customer. The first customer has a 1 hour window and everyone after that has a 3 hour window or 4 hour window to arrive during the busiest moving periods, As we stated to her and ALL customers, we DO NOT guarantee that we will arrive at a certain time and if we fit you into the schedule, we do not guarantee anything but service on that day. We were not late for her job.
Second, Ms. Newman NEVER received a binding estimate of 2.5 hours for her move. We have no way of knowing how long a move will take and state regulations (D.O.T. & Department of Public Safety) REQUIRE hourly billing for LOCAL moves.
As a practice, we tell ALL customers that your move time is determined by the circumstances more than the content. In her case, she moved from a location with an elevator to a Buckhead highrise with an elevator.
. NO BREAKS were taken by her moving crew and she had Kenny and Donnelle, two of our fastest people. However, long hallways, slow, small elevators and everyone trying to move at the same time is NEVER good and that's what we encountered here.
We completed over 60 relocations in less than 3 weeks and these men worked 20 days straight without a day off, working 12 hours daily on some occasions.
At the conclusion of Ms. Newmans move, she was asked if everything was fine and she stated that it was good. The crew then left.
We sincerely regret that she was dissatisfied with service because we take pride in providing the best service in Atlanta. However, when we attempt to correct the matter and you are TOO BUSY or tell us "Just FUCK IT! " what are we expected to do?????
Movers were professional careful polite.... And efficient!
On time. Efficient. Good communication.
Incredible service. Highly recommend!!
Total Moving Services was great! The guys were super nice and very professional. They spent a great deal of time wrapping all our belongings to ensure nothing would get scratched or break in transit!!
Making the appointment was a breeze - Gerald was very helpful. We had a very nice crew (Frank, Todd and Darrell). They were efficient and friendly and treated our modest belongings as if they were expensive. These guys know their stuff. I would definitely use them again because I know my things will be taken care of!
Great service, fast, friendly, and professional! Had a great moving experience would highly recommend and use again. Moving around Atlanta, this is the best company to call! Thanks again for a great moving experience!
The 2 gwntlemen that came to help me move we're not only respectful & took extra precaution to take care of my belongings but also never conplained about having to move large items to a 3 floor apartment on a sweltering hot day! They also checked to make sure I has everything where I wanted it before they left. They finished a tough job in about 1/2 the time I expected. Thanks! Great work!
Absolutely outstanding experience... from the initial intake phone call to the very end. The three movers were punctual, courteous, efficient, and helpful, taking care with every piece as if it were there own. Would recommend Gerald and his team to anyone.
The guys were fast, outgoing, and pleasant to be around. They also got the job done super fast! I was very impressed with their professionalism. I would definitely use them again!
Great company! They are very professional and really take the time to educate their customers about how things should be packaged and moved correctly. The movers kenny and donnelle showed up and were very polite friendly and got the job done quickly even though they were moving my things to a third floor building. If I ever need assistance moving in the future definitely will call this company agian with no hesitation.
The great service started from the time I called. They explained their professional approach, discussed my options, and explained the rates. They fit my move into their busy schedule. On moving day they called to verify the amount and type of furniture to ensure they had the right truck, equipment, and crew. They arrived on time and worked quickly and continuously. The job took less time than estimated, and they only billed for the actual time. Very pleased, and I expect to use them again.
Great guys, awesome service. Very fast and professional. I've hired a lot of movers in the past and these are by far the best ones - well priced too
They were on time, very professional, and got the job done fast. I highly recommend Total Moving Services
These guys did a move for me on yesterday, they were very professional and got the job done fairly quickly.
I will use them again and refer them to friends.
They just unloaded my truck but they were fast affordable and efficient. Overall better than I expected.
Service was excellent! I have used the big moving companies and none of them were this good. I would definitely use them again. Plus no damages on my antiques!
Showed up early, finished the job in record time, courteous and professional. Thank you, Chambers and Frankie!
Gerald, the owner is not customer friendly at all. He was rude, abrupt and interrupted me while I was talking. He promised the guys would show up at 1pm. The crew called and said they were running late by 30 minutes (which is ok) and they were apologetic for the delay. Gerald called at 2:15 to say they would be there at 2:30 (90 min is a bit much for an hour long job). He never once said sorry or struck an apologetic tone. He acted like it was my fault and was in a hurry to get off the phone because he had a lot of jobs lined up and cut me off mid sentence. His crew in the other hand were super nice guys when they did actually show up. They took care of business, were courteous and professional.
Thanks to Gerald and his attitude, I will never use these guys again!
We new we had a problem from the very first conversation here, so lets get into the details.
We have a non-English speaking customer who only wants to spend $100 and wants "immediate" same day service and does not want to wait.
We do not have translators and when our lines are full of customers waiting on the phone, if you cannot understand English, we will not have everyone on hold because you don't understand. So YES, we did tell you that we had lines on hold and did end the call AFTER repeating for the 3RD time the exact same thing!
"Vish" is a foreign customer who apparently did not understand what we told him.
More importantly, this was a very busy Friday afternoon and the moving crew for his job is trying to work as quickly as possible to finish with the previous customer so they can get to him.
And to address his misstatement of fact that we "promised" him a specific time, that is totally false. We NEVER promise a time to any customer and that was explained to him repeatedly.
If you are the 1st customer, the arrival window is 1 hour.
If you are requesting afternoon service, you have a 3 hour window for arrival and the crew calls you when they are heading your way.
Vish requested afternoon around 1pm. We explained to him REPEATEDLY that previous customers has to be serviced first. We OFFERED him a morning appointment but he declined. If you call at the last minute and request SAME DAY SERVICE on a FRIDAY AFTERNOON in Atlanta, you wait your turn.
His SOLE COMPLAINT is that he did not want to wait his turn, which is very inconsiderate of the customer in front of him.
Our policy is the same as Comcast, At&t and ALL service providers. (At&t has 12 hour appts. Atlanta GAS has 24 hr appts.)
We do not have employees sit around off the clock to wait for someone to call
for a job. Moving crews leave our office in the morning and go from job to job.
If you call at last minute, wait your turn and we will be there as soon as we can get there.
We explained this over and over and over, but Vish couldn't seem to understand.
Anyone who drives on a regular basis in Atlanta knows what Friday is like on the highway. We did EVERYTHING that we could have done to satisfy this customer, but his expectations were totally unrealistic.
Additionally, we did him a HUGE favor by accepting a $100 moving job.
The customer behind him was the Sparks Family, (The family of an ex professional boxer who spent over $20,000 with us in the last 2 years moving several homes out of state) and they waited patiently.
Needless to say, Vish conceded that service was good but he did not not like to wait. He declined an earlier time, so we had an obligation to the customer before him to complete their job first. In regards to his in ability to comprehend
basic English, you cannot do business if you cannot understand the language.
If we were in his country and didnt speak the language, I seriously doubt if they would try to explain as many times as we did what the terms and conditions of the job were.
Very helpful group of men that came to assist with my move. I had less to move than expected and instead of rushing the job and leaving the men found every possible item and added it to the truck, essentially making my move faster and way more efficient. Thanks!!!
Service was as promised. Employees were efficient and courteous.
Helped me out last minute. Great price; great service; punctual and friendly! Will definitely call again!
Good experience, really professional and kept me in the loop through every step. Definitely got the job done at a great price! Would certainly recommend. Thank you all so much.
Please do not make hints about a tip. If someone gives a tip, let the customer do it on their own. Also make sure the person knows what they are doing. My washer was hooked up wrong (hot to cold and cold to hot). If a customer gives a $40 tip, make sure the mistake is corrected even if you have to make a personal trip after the move.
I apologize for the inconvenience. Please call us and let us know who your crew members were and we will address the matter.
Total Moving Services was a life saver. I called them first thing in the morning desperately asking to be moved that same morning due to the fact the movers from the previous day never showed up. Movers showed up within an hour, very pleasant, helpful and did a good job in getting my studio apt items moved within the 2 hours. I would use Total Moving Services again and not hesitate to recommend them to potential movers.
Thank You! This was an extremely busy weekend. We completed over 30 jobs in less than 3 days. We apologize to any customers who received service that did not live up to your expectations. We take pride in offering excellent service and each and every customer deserves the best service possible. Although we were extremely busy this weekend, we had no damages at all. We thank all of our customers for their patience as well as their business.
Great Customer Service and very efficient! Gerald is awesome! We called Saturday morning and our things were moved safely to new location before 7PM (that same day); very unbelievable how he orchestrated the move the same day we called. Three men came and moved our furniture and did a wonderful job with our items! Total Moving Services put us at ease in our time of need. Thanks Guys!
Total Moving Service is an outstanding crew with outstanding service. The crew was professional and extremely helpful with major concern about my complete happiness with the end service. Thank you for your help Total Moving Service Crew!!!!
Movers were very timely, thorough, and professional. Great Customer service and scheduling was easy. Best Movers in town and very affordable.
Excellent service. Very professional, careful movers. The guys are all friendly and polite. Great service and the best rates in town. Highly recommended.
Total Moving Services was amazing from start to finish! When I called for a quote, I spoke with Gerald, the owner, and he spent more time talking to me then any other moving company I contacted. I was very impressed with the amount of time he spent talking to me explaining things and I really appreciated his honesty about my move. On the day of the move, the movers showed up and immediately got to work. They moved at an incredibly efficient pace and wrapped all of the furniture for protection. The movers were also incredibly nice and easy to talk to and work with. I also liked that Gerald called me about halfway through the move to make sure I was happy so far and to see if I had any questions or concerns. Overall, I was very impressed with Total Moving Services and will absolutely use them again for future moves.
Impressive service, speed and efficiency! I am so happy that I called the right movers in Atlanta!! Thank you for all you did to make the moving process easier. We would recommend total movng solutions to everyone in Atlanta!!
Our experience was fantastic. The guys were very professional and didn't waste any time at all getting everything packed perfectly in the uhaul. They used every square inch with no space left over. They padded and secured everything expertly. They are truly pros at loading a truck.
Extremely helpful and courteous. Moved very fast and didn't ride the clock like a lot of other moving companies. I would recommend to anyone and everyone and I will definitely be using them again if I move.
My Overall Experience With Total Moving Service Was Positive. I Would Definitely Use This company Again, And Would Not Hesitate To Recommend It To Others As Well. The Movers Were On Time, And Worked Fast To Perform Their job.
Gerard and the crew were great. The easiest move ever!
Professional, on time, great communication from confirming appointment the day before to letting me know their exact arrival time within my appointment window the day of.
Meticulous about protecting the furniture, worked quickly, and everything was delivered in perfect condition.
Would definitely recommend this team and will use them if we move again!
I am a pretty tough client/customer when it comes to moving my custom made furniture pieces and personal items in general. I hate scratches, scuffs on my walls or furniture-kids toys included, anything broken, lost, or mishandled, and I don't like bringing unprofessional strangers into my home. The owner of the company spent over 25 minutes speaking with me over the phone before I even scheduled with them (great sign) he answered all of my nagging questions with a smile and assured me by his reviews and referrals that I was making the right call. (The owner is in the office to answer questions you may have during or after the move his staff at your home are great as well!)Yes, he was right. I have never been happier with a move!! Nothing at all was damaged and they were well within the budget ( meaning they move QUICK and professionally without ANY damages. I had furniture to dissembled and reassembled and they handled it all. These guys are the real deal!
I used Total Moving Services to move a 1 bedroom home on 11.30.13. I moved about 10 miles from my old place. I was initially given a quote for 2 men and a truck for $75/hr. ( 2 hrs. minimum) for the things that I needed to move for a total of $150.00.
On moving day, I was given a quote of $75/hr. with a $20.00 gas charge. I was not told anything about a gas charge in my quote on Thumbtack at all. There wasn't much I could do about price on moving day. 2 men and a truck arrived and packed my stuff pretty quickly. They were both friendly and professional and got to work. There was one guy that was faster than the other. My stuff was wrapped in blankets and shrink wrap for protection. The packing of my stuff was faster than the unloading at the new location.
Upon arrival at the new location, one of the guys knew someone in the neighborhood and stopped to talk to him for a minute. I was thinking "time is money", but decided not to say anything. The overall moving took 3 hours instead of 2 like I was quoted. There was a 3rd guy that was overseeing the packing of my stuff that started to help out too. One thing that I did appreciate was the owner calling me to let me know that the move was going to take longer than I was quoted. He asked me if there was a specific budget that I wanted to stay in and I advised yes. He then called the guys to make sure they would be finished in my budget time. I ended up paying $250.00 and gave them a $10 tip for a total of $260.00.
Overall, I was satisfied with the service and the professional demeanor of the two men that did the move. I would hire them again.
The guys at Total Moving Services did an excellent job packing my apartment. They are extremely professional and efficient. I would absolutely recommend them to anyone I know who needs a mover.
I wish I could give more than 5 stars!! They were awesome. We paid hourly and they moved 10x more stuff than I expected them to. They were very friendly and professional. My family helped us move and everyone was impressed with them.
This company was awesome! From the time I made my reservation until the end of the move they were very professional, knowledgeable and on time. It only took them 3 hours exactly which was good. I highly recommend them to everyone.
At first I had my doubts because they were a hour and fifteen minutes late. Within that time they keep me posted on why there was a delay getting to me. Once they arrived they made up fir the ladt time and got right to work. I was happy and greatful for their and help and service provided. I would not have been successful moving into my new place without them.
i recently had a move and was very delighted with their work. They were promptly here on schedule and no damages on my very fragile items. thanks total moving
At first I wanted to hire two men and a truck, but they did not have any availability. A friend of mine recommended this company so I gave them a shot. My company moves me around a lot so I'm always hiring movers, but Fred, Todd and Donnell were the best team of movers I have ever had. I would recommend them to anyone who wants a quality moving service.
I called on a saturday to schedule a move as soon as possible. They came the next day on sunday afternoon! Very polite and respectful movers. Great service and reasonably priced. Thumbs up!!
used them and they ruined my couches...tore the backside wide open
This is Gerald, the owner of Total Moving. No one ever called our office regarding this matter and I am totally unaware of any such claim. We have a procedure in place for damage claims to be addressed, and we offer "onsite" repairs. However, claims must be a direct result of our negligence, and as our paperwork specifies, "Open items are not covered by insurance." We prepare ALL furniture for transit unless the customer tells us not to wrap or containerize the items. If we move any open, unprotected items at your request, the insurance does not cover it. This is the same rule used by the Post Office, UPS, Federal Express and all insured carriers. Additionally, each customer is verbally informed of these terms and must sign the terms and conditions form before work commences. I would like to address the matter if you will call our office at 678-920-4828.
This was my second time using Total Moving. They moved us into storage until our place was ready and we decided that it was best to stick with one company until the moving was done. They did an excellent job without damages. I couldn't be happier with the service.
Thank You! Our Credentials can be verified here - http://www.amlpa.org/total-moving-services
I live in Marietta and I hired Total Moving Services to move furiniture, I was nervous because I've never used a mover before and did not want my stuff damage. They did an excellent job. Nothing was broken and the crew was very well organized. I will refer them to all my friends.
A. We provide Residential and Commercial Relocation Services, and Eviction Services. You name it and We Do It! Our Client list includes: The Federal Bureau of Alcohol, Tobacco & Firearms, The City of Atlanta, Scottrade Bank & Brokerage, ProMove Residential Apartment Referral Services, Menlo Worldwide, & Thousands of families * individuals in and out of Georgia.
A. We just provided services for ProMove. they are the number 1 Apartment referral service in the city. The NAVY - Department of Defense The Bomb Squad for the Bureau of Alcohol, Tobbaco & Firearms and the City of Atlanta. We recently moved 2 Atlanta Hawks players - Dante Jones and Mike Scott into our storage facility.
A. Do your research! We get soooo many customers that have never used a moving company before and they have no clue what to expect. This is regulated industry, so the rules are set regarding what we can and cannot do and what a customer's rights are. DON"T USE BOOTLEG MOVERS! That's the biggest problem. Guys pretending to be a moving company and charging half price. No insurance, no license, but cheap prices with convict labor, sex offenders, and illegal immigrants.
But its very dangerous. People get robbed, raped, and end up with damages and stolen goods ALL the time from picking up guys from a street corner. There is a reason they are standing on the corner and its usually not a good one. But if you are looking to get something for nothing or more than your money's worth, you are the perfect victim for con men and criminals. Its far better to pay a fair price and get what you pay for.
A. Check anyone that you are considering with the Atlanta Better Business Bureau and the Yellow pages. Check reviews and call at least 3 major moving companies for prices. Peachtree Movers, Mark The Mover, & Two Men & A Truck. Then call us and compare prices.
A. Where is you office located? (ALL Moving Companies must have a business location in a Commercially Zoned Business area. If someone claims that they have a moving company but does not list a business address, its a Bootleg Mover, which is illegal under state and federal law. Moving Companies CANNOT be operated from your home or and apartment of from the back of the truck.
A. Total Moving Services is the premier choice for moving services in the Atlanta area. We have an office where you can visit and sit down and talk to us about your needs. We also have a storage facility with 24 our access. And since we partnered with Uhaul, we offer equipment rental, moving & packing supplies and short and long term storage for all customers. All of our employees are uniformed and professionally trained to address all of your commercial and residential relocation needs. Our employees are all clean-cut American citizens. We protect all marble and hardwood floors and we wash our furniture pads, so they are always clean!
A. THIS IS A FEDERALLY AND STATE REGULATED INDUSTRY. We have an operation manual and price book provided by the Dept. of Public Safety. Moving Companies are just like the post office, UPS and Federal Express. We are ONLY supposed to move "packaged, protected items." Open items ARE NOT covered by insurance. Before anything is moved, it should be packaged for shipping, or you CANNOT file a claim for damages. Because we are in the Shipping Industry as well as the moving industry, we do our best to explain the process to customers.
A. We are Experts in the field of Commercial & Residential Shipping and Relocation.
We do EVERYTHING according to the D.O.T. & Dept. of Public Safety Rules & Regulations and we EXPLAIN the process to our customers, many of whom have only used Bootleg Movers and they have no clue how relocation companies are supposed to operate.