FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Our pricing is very transparent. For moving customers, we charge $30/hour/porter and $25/hour for the use of our box trucks. For small moves only needing a cargo van, we charge a flat $50 fee for the use of the van. If you prefer to rent your own vehicle to save some funds, we're fine with that as long as you drive the vehicle! Moving supplies (blankets, bubble wrap, and moving equipment) are included in the monthly rate. For customers needing storage, we charge by the square foot - starting at 25 sq/ft and moving up to 300 sq/ft. Current prices can be found on MyPorter.com. Pickup is free and partial deliveries of your items start at $20.
• What is your typical process for working with a new customer?
  You schedule online or by phone and an agent will work to understand what exactly we'll be moving or storing and other variables that we need to give a good estimate on move time. Things like time of move (e.g., rush hour extends drive time) and type of domicile (house / condo / apartment) can add or reduce time so we want to understand those things in order to give a good estimate.
• What education and/or training do you have that relates to your work?
  I am a trained engineer and have worked overseas dealing with the frustration of managing my stuff in basements, attics, and self-storage units. I developed this concept as a way to make moving and storage painless and convenient.