This was not a typical move so there was a bit of a communication snafu with the office. But the manager worked to clear up the issue and deliver the desired services. The guys that were onsite were hard-working, friendly and overall excellent. Will definitely use again if the need arises.

The actual movers who came to our house: (Tate, Fred, Gabriel, and Quinn) were wonderful- they talked me off the ledge of stress as it was just me and my 13 year old daughter trying to move from a 2500 sq ft house. They were patient and persistent as moving issues (steep driveway, narrow stairwells and hallways) came up. However, the people at the call center who booked my move were less helpful. They didn't tell the movers after I updated my inventory a week prior to the move. Nor did they tell the movers about the two beds that needed to be dismantled and set back up. The movers adjusted and did what needed to be done, but better communication would have made it go more smoothly. So all in all, it was a stressful but successful move. My only suggestion is for the people in the office to communicate better with the movers.

It would be nice if they actually include all parameters in the quoted price instead of trying to do a bait and switch to pad the price later. In your long response about making things as stress free and transparent as possible, you may want to add the blurb about there being an additional not yet disclosed trip charge that will be added later. You received the locations and specific moving details upfront, so why the extra $70 was mentioned at that time and only after I called to schedule the move after a full email/messenger conversation about the move, is beyond me. Especially if you’re already charging $155/hr for the crew AND the truck that I need. If I had a washer/dryer, a piano, a large entertainment center or expensive TVs and things that need to be moved, maybe I could see that. For a ground floor 1 bedroom apt, home office, living room set, a dining table and boxes and a 30-35 minute drive in Atlanta though? Not so much. That’s a whole tank of gas. At least separate the cost of the labor from the truck to give the option to use our own truck if you’re going to tack on prices related to the transportation. A Uhaul truck plus mileage or even another truck company that just wants the tank filled back up again is likely cheaper. I’ll gladly pay for labor but you’re not going to screw me on embedded transport costs. Thanks anyway.

Without exception, My Porter gave the best customer experience I have had with any moving company to date, moving our entire business within constrained time frames and ultra challenging obstacles that most movers balked at. This company deserves awards, going above and beyond, calling additional movers on the scene when needed and having the owner himself oversee everything to make sure things were done right. Professional and customer centric to the extreme, this company comes highly, highly recommended. Very well priced for what you get in return, I cannot say enough great things about them.

My Porter movers were professional, detail oriented with a great work ethic. They sent a four man crew which worked well together to get my 4 bedroom house broken down and moved into a storage unit. Will definitely use them in the future.