FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the location, type of document(s), and the number of signatures required. If you have an urgent need that is outside of business hours, there will be an additional fee. Terms and Conditions: Your payment secures your appointment with us. We ask that you please allow a 25-45 minute window for arrival. This grace period allows for any unpredictable travel conditions. In the event your appointment is delayed, you will be notified (text/call) of this delay within 30 minutes of the appointment. We make every effort to arrive at your scheduled appointment early and we have an exceptional record of providing excellent service. Cancellation and Rescheduling Policy: Your time is very important to our team at Charles Inc Notary Services. We have reserved your appointment time exclusively for you. We do understand that emergencies may occur and schedule adjustments may be requested. We request that if you would like to cancel or reschedule your appointment, you do so at least 24 hours in advance. If your request is made with less than 24 hours notice, you will not be issued a refund for our services. You will need to schedule a new appointment with us. Refund Policy: If you cancel/reschedule your appointment at least 24 hours in advance, you will receive a refund of service within 48-72 hours of your request. If we are unable to complete any notarization due to any reason outside of our control (ie. signer’s awareness, proper identification, tardiness to the appointment, signer not present, signer refuses to sign, etc)., you will not receive a refund for our services. You can cancel or reschedule your appointment by emailing us or calling us
- What is your typical process for working with a new customer?
Charles Inc Notary We have developed an online process to gather pertinent information at the time of booking. A certified notary public will certify your document at your desired location and time. If you have any questions, please contact us via email or phone and we will respond within 24 hours of notice
- What types of customers have you worked with?
I worked with the first time home buyer to the experienced buyer/investor. I also enjoy helping clients sell their homes. Education is my specialty.