FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We require a 50% deposit to secure your booking. This deposit is fully refundable if you decide to cancel, in accordance with our refund policy. To show appreciation for our loyal clients, we offer a 15% discount on all services for returning customers. Our pricing reflects the professionalism, quality, and care we bring to every job, ensuring a smooth and stress-free experience for you and your guests.
- What is your typical process for working with a new customer?
When working with a new client, we start by confirming the type of limousine service they need and the number of passengers (note: we do not offer stretch limousines). For valet parking and lot management projects, we offer an optional site inspection to assess logistics and event flow. This inspection is provided at a small fee, which is waived if you hire us. Once we have all the necessary details, we prepare and email a customized quote for your review. Upon acceptance, we provide full booking details to ensure a smooth and well-coordinated service on your event day.
- What education and/or training do you have that relates to your work?
Our team brings over 10 years of hospitality industry experience, including leadership roles in reputable Fortune 500 companies. This background has equipped us with exceptional skills in customer service, operations, and event coordination. While we operate on a boutique scale, our management standards are top-tier, ensuring every project is handled with precision, professionalism, and a personal touch.