FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use a software program called Xactimate, the same software the insurance company uses to write estimates. We work with you and your insurance directly to get your home put back together like it never happened.
- What is your typical process for working with a new customer?
First step is giving us a call. We will immediately come out to assess the damage and provide you free consultation on what you or we can do to assist. We want to educate our customers most importantly so they can make educated decisions on what to do in a time of disaster.
- What education and/or training do you have that relates to your work?
We are a IICRC certified firm. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. The Institute is a non-profit organization dedicated to assisting and improving the cleaning and restoration industry, and is known across the world as the standard-bearer for professional cleaning and restoration service. Originally called the International Institute of Carpet and Upholstery Cleaning Inc., or IICUC, this non-profit was first founded in 1972. Since then, it has since evolved into a global entity, with over 60,000 active members and 6,000 certified businesses in multiple countries. To become an IICRC-certified technician, you must successfully complete multiple rigorous training courses and be able to pass an exam showing you are up to the organization’s standard-setting requirements. As an IICRC-certified technician, you are expected to uphold the Institute’s principle values of respect, responsibility, integrity, excellence, and expertise in every service you provide. As a consumer, seeing IICRC-certification means you are receiving the highest possible level of cleaning and restoration work, backed by an organization dedicated to raising the bar for customers and technicians worldwide.