Fingertips N Prayze

Introduction: I perform music scores. I also do voice-overs, animations and singing! I will only ask for free downloadable music sheets if available. I will travel with my own equipment, with drum machine and keyboard. Please call me for further information. I will also travel a maximum of 250 miles, depending on the arrangements! In Addition: I also provide service regarding IT for Computer Technician support and service! I can do onsite support and service! Accomplished Help Desk and field professional with 15+ years of experience in Computer Operations, Technical and Help Desk support. 8 years of progressive computer/network operations experience in large global data centers with mixed computing environment including Windows 8 and interconnected mainframe. 7 years providing Help Desk support to thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism. Microsoft Certified Professional. 24+ Dell Certifications in Hardware logistics and software programs. Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues. Install software programs. Exceptional wire seating skills. Attention to detail. Maximum repair ratio of 2.5 hours depending. Proactive self-starter known to initiate process and system improvements in order to increase system hardware stability and customer productivity. Worldwide Tech Services Augusta, Ga 11 2015 Present • Confer with project personnel to identify and resolve problems. • Monitor or track project milestones and deliverables. • Develop and manage work breakdown structure (WBS) of information technology projects. • Perform risk assessments to develop response strategies. • Identify need for initial or supplemental project resources. • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods. • Identify, review, or select vendors or consultants to meet project needs. • Installed Motherboards, I/O boards and all aspects of hardware for Laptops, Notebooks, Printers, GPS devices and desktops to appease and satisfy the customers! • Follow and track log books to identify shipping protocol and closing procedures regarding all Dell/IBM onsite calls • Dell Certifications in over 28 DCSE computer/desktop/printer and many other areas of IEEE standard and procedures.