The young men that came to move me where on time and went to work right away. They were careful with my things and moved me quickly. The only issue I had was with the home office, they were not clear in how the payment worked and did not explain the process. I wanted to pay using my card as it was easier for record keeping. I had to work while they were moving so, I couldn't call in the payment right away so I had not so nice message left on my phone. I had no intention of stiffing them. I would had been willing to pay up front. I am not taking stars off the rating because the move was smooth and I would use them again, but I would ensure that we had clean understanding about payment.